http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/ Exploring the intersection of communications, marketing and social media Wed, 23 May 2012 09:47:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/comment-page-1/#comment-2305 Consumers Deserve Same Attention As Reporters « PR Voyageur Tue, 17 Jun 2008 18:57:56 +0000 http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/#comment-2305 [...] a blogger’s customer service experience. Some times it is good - like mine with Enterprise or Dave Fleet with WestJet. And sometimes not so good - like Bob LeDrew with Grand and [...] [...] a blogger’s customer service experience. Some times it is good – like mine with Enterprise or Dave Fleet with WestJet. And sometimes not so good – like Bob LeDrew with Grand and [...]

]]> http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/comment-page-1/#comment-2244 » Mass To Grass Conference 2008 MEGO: My Eyes Glaze Over Sat, 14 Jun 2008 12:27:45 +0000 http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/#comment-2244 [...] And what does WestJet get for this employee empowerment and engagement? How about 5,000+ positive letters a year, incredible word of mouth, and positive blog posts like this one and this one on Dave Fleet’s blog. [...] [...] And what does WestJet get for this employee empowerment and engagement? How about 5,000+ positive letters a year, incredible word of mouth, and positive blog posts like this one and this one on Dave Fleet’s blog. [...]

]]> http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/comment-page-1/#comment-1753 Ian Ross Tue, 03 Jun 2008 17:00:57 +0000 http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/#comment-1753 Customer service can make such an impact on a company's image and customer relationships. It is a wonder why it is not included in more PR strategies. It has worked wonders for Westjet. I'm certainly more likely to believe the opinion of a friend about a service/product than a media report. Customer service can make such an impact on a company’s image and customer relationships. It is a wonder why it is not included in more PR strategies. It has worked wonders for Westjet.
I’m certainly more likely to believe the opinion of a friend about a service/product than a media report.

]]> http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/comment-page-1/#comment-1519 Josh Turner Tue, 27 May 2008 15:08:16 +0000 http://davefleet.com/2008/05/westjet-shows-the-value-of-providing-friendly-service/#comment-1519 Those are pretty funny lines. Humour can make a huge difference, especially on a long flight. I was on an US Airways flight where the flight attendant was very friendly and engaging. He said the same thing over again though, that being "It looks like it's going to be hot in Charlottesville today." You could hear him say that the whole way up the aisle and then after once he served your drink. No matter...it's the thought that often counts. Those are pretty funny lines. Humour can make a huge difference, especially on a long flight. I was on an US Airways flight where the flight attendant was very friendly and engaging. He said the same thing over again though, that being “It looks like it’s going to be hot in Charlottesville today.” You could hear him say that the whole way up the aisle and then after once he served your drink. No matter…it’s the thought that often counts.

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