Comments on: Eight Tips For Difficult Client Conversations

By: Six Nugets To Keep In Mind When Teleprospecting | Article Animal

Six Nugets To Keep In Mind When Teleprospecting | Article Animal — Thu, 19 Feb 2009 00:39:31 +0000

[...] Eight Tips For Difficult Client Conversations (davefleet.com) [...]

By: A Tale of Two Sales People - New Comm Biz - New media strategies for business

A Tale of Two Sales People - New Comm Biz - New media strategies for business — Mon, 05 Jan 2009 15:32:43 +0000

[...] Eight Tips For Difficult Client Conversations [...]

By: The year of the experts « The Evolution of Carlos

The year of the experts « The Evolution of Carlos — Wed, 31 Dec 2008 14:31:09 +0000

[...] Eight Tips For Difficult Client Conversations [...]

By: Interesting lists « Knowledge Workers

Interesting lists « Knowledge Workers — Tue, 11 Nov 2008 02:08:04 +0000

[...] Eight tips for difficult client conversations This is written for public relations people, but can work for any knowledge worker. [...]

By: Natalie Homer

Natalie Homer — Mon, 10 Nov 2008 15:08:07 +0000

I couldn’t agree more with today’s post. In fact one of the answers I give when asked what aspect of your job (PR/Corporate Communications) do you like least it is this: having to manage expectations. If you find yourself having to do this before having even started a project you’re already not dealing with a full deck of cards. Similarly when circumstances change from one week to the next during the course of a campaign or publicity event – managing expectations is also the best way to set targets that may move have to be moved. By doing this you should always be on target and your client will feel he/she had been consulted throughout the life of a project in a transparent and professional fashion. The key to communications is to ensure that there are NO surprises.