Comments on: Customer Service Is Public Relations http://davefleet.com/2009/01/customer-service-is-public-relations/ Exploring the intersection of communications, marketing and social media Sat, 11 Feb 2012 11:48:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Three Forces Driving Social Customer Support | davefleet.com http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-162343 Three Forces Driving Social Customer Support | davefleet.com Wed, 13 Apr 2011 13:01:52 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-162343 [...] integration between business functions. Chief among them will be a growing realization that customer support is a key communications function [...] [...] integration between business functions. Chief among them will be a growing realization that customer support is a key communications function [...]

]]> By: ‘Tis the Season for Customer Service | http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-158831 ‘Tis the Season for Customer Service | Wed, 15 Dec 2010 18:28:22 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-158831 [...] an article titled “Customer Service is Public Relations,” Dave Fleet states, “Every touchpoint with your customers has the potential to either build [...] [...] an article titled “Customer Service is Public Relations,” Dave Fleet states, “Every touchpoint with your customers has the potential to either build [...]

]]> By: Drew at Intelestream http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-158614 Drew at Intelestream Tue, 07 Dec 2010 22:27:00 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-158614 Couldn’t agree more. Customer service has taken on a whole new level of importance and urgency. Though interestingly, it should have been as important years ago as it is today. The difference is that companies are held immediately accountable and to a wider audience. Thankfully, I would underscore CRM’s ability to homogenize a company’s core departments and help build more transparency. No longer are sales, marketing and customer service working independently and in silos (or at least they shouldn’t be); a solid CRM solution holistically centralizes all customer-facing information. Used strategically, that can certainly help foresee and/or smooth out any potential public relations nightmares. Couldn’t agree more. Customer service has taken on a whole new level of importance and urgency. Though interestingly, it should have been as important years ago as it is today. The difference is that companies are held immediately accountable and to a wider audience. Thankfully, I would underscore CRM’s ability to homogenize a company’s core departments and help build more transparency. No longer are sales, marketing and customer service working independently and in silos (or at least they shouldn’t be); a solid CRM solution holistically centralizes all customer-facing information. Used strategically, that can certainly help foresee and/or smooth out any potential public relations nightmares.

]]> By: Nine Nuggets of Advice for Aspiring PR Pros « "PR & New Media Today" | www.RobertBurnsII.com http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-156268 Nine Nuggets of Advice for Aspiring PR Pros « "PR & New Media Today" | www.RobertBurnsII.com Fri, 05 Nov 2010 15:48:50 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-156268 [...] ) Excellent customer service is not just for fast-food restaurant chains; if your clients are consistently dissatisfied with the [...] [...] ) Excellent customer service is not just for fast-food restaurant chains; if your clients are consistently dissatisfied with the [...]

]]> By: Zul http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-120462 Zul Wed, 28 Jul 2010 12:22:08 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-120462 Hi Dave, Most of the organization aware of the importance of customer service, unfortunately the aspiration does not understand and keep on practice by the lower ranking staff. Zul <a href="http://importanceofcustomerservice.blogspot.com" rel="nofollow">Importance of customer service</a> Hi Dave,

Most of the organization aware of the importance of customer service, unfortunately the aspiration does not understand and keep on practice by the lower ranking staff.

Zul
Importance of customer service

]]> By: Jack http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-89189 Jack Wed, 17 Mar 2010 02:50:13 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-89189 One of my favorite customer service quotes is "Here is a simple but powerful rule - always give people more than what they expect to get." -NELSON BOSWELL" One of my favorite customer service quotes is “Here is a simple but powerful rule – always give people more than what they expect to get.” -NELSON BOSWELL”

]]> By: » Pressure Sales vs. Customer Service GenY PR http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-78278 » Pressure Sales vs. Customer Service GenY PR Tue, 09 Feb 2010 05:34:54 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-78278 [...] out blogger Dave Fleet’s thoughts on the importance of good customer relations. [...] [...] out blogger Dave Fleet’s thoughts on the importance of good customer relations. [...]

]]> By: Does Your Organization Have Multiple Personalities? | davefleet.com http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-39332 Does Your Organization Have Multiple Personalities? | davefleet.com Thu, 21 May 2009 12:28:38 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-39332 [...] you like it or not, your customer service is now part of your company’s public relations. In reality it has always been that way but now, with the variety of online tools that let [...] [...] you like it or not, your customer service is now part of your company’s public relations. In reality it has always been that way but now, with the variety of online tools that let [...]

]]> By: Mystery Shopping Company http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-27749 Mystery Shopping Company Thu, 26 Feb 2009 00:55:34 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-27749 Well said. I agree with everything here. I remember when I got my cell phone I had some issues with it and so I called the company. It took 3 different people to fix the problem. They just kept passing me on to the next person to see if they could help me. Finally the last person I talked to seemed genuine and friendly. I remember how nice it was to speak with someone who clearly understood my problem and how to fix it properly. That lead me to think, how many customer service member are not properly trained at their jobs? We need to make sure the people representing the companies not only promote good customer service but accurate and knowledgeable service as well. Well said. I agree with everything here. I remember when I got my cell phone I had some issues with it and so I called the company. It took 3 different people to fix the problem. They just kept passing me on to the next person to see if they could help me. Finally the last person I talked to seemed genuine and friendly. I remember how nice it was to speak with someone who clearly understood my problem and how to fix it properly. That lead me to think, how many customer service member are not properly trained at their jobs? We need to make sure the people representing the companies not only promote good customer service but accurate and knowledgeable service as well.

]]> By: Customer Service: A Stepping Stool to Public Relations « Platform Online Magazine http://davefleet.com/2009/01/customer-service-is-public-relations/comment-page-1/#comment-26041 Customer Service: A Stepping Stool to Public Relations « Platform Online Magazine Mon, 09 Feb 2009 20:20:41 +0000 http://davefleet.com/2009/01/customer-service-is-public-relations/#comment-26041 [...] to media and instead become a champion for the customer and the communities that they serve.” A blog post by Dave Fleet parallels Huyse’s by stating that, “…customer service function has always [...] [...] to media and instead become a champion for the customer and the communities that they serve.” A blog post by Dave Fleet parallels Huyse’s by stating that, “…customer service function has always [...]

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