Comments on: The Ostrich Approach Doesn’t Work http://davefleet.com/2009/04/ostrich-approach-work/ Exploring the intersection of communications, marketing and social media Wed, 23 May 2012 09:47:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Hey Post-It: Why Haven’t You Posted This? « EOD: All in a Day’s Work http://davefleet.com/2009/04/ostrich-approach-work/comment-page-1/#comment-42320 Hey Post-It: Why Haven’t You Posted This? « EOD: All in a Day’s Work Mon, 15 Jun 2009 21:00:25 +0000 http://davefleet.com/?p=1212#comment-42320 [...] Hey Post-It: Why Haven’t You Posted This? Posted on June 15, 2009 by mikepilarz When a video surfaced on YouTube in April featuring Domino’s employees doing some rather disgusting things to a customers’ orders, it made all of us not only cringe, but reflect on how we, as communicators, might respond to a similar situation.  Plenty of bright folks have already weighed in with great advice on the lessons learned from that catastrophe. [...] [...] Hey Post-It: Why Haven’t You Posted This? Posted on June 15, 2009 by mikepilarz When a video surfaced on YouTube in April featuring Domino’s employees doing some rather disgusting things to a customers’ orders, it made all of us not only cringe, but reflect on how we, as communicators, might respond to a similar situation.  Plenty of bright folks have already weighed in with great advice on the lessons learned from that catastrophe. [...]

]]> By: Dave Fleet http://davefleet.com/2009/04/ostrich-approach-work/comment-page-1/#comment-34052 Dave Fleet Thu, 23 Apr 2009 15:07:26 +0000 http://davefleet.com/?p=1212#comment-34052 Great point, Russell. Agreed. Great point, Russell. Agreed.

]]> By: Russell D'Souza http://davefleet.com/2009/04/ostrich-approach-work/comment-page-1/#comment-34049 Russell D'Souza Thu, 23 Apr 2009 14:50:43 +0000 http://davefleet.com/?p=1212#comment-34049 Dave, Very much agree with this post especially with the idea of responding quickly. I would add respond OFTEN. Now that companies can Tweet developments as a story occurs, it would be great to see the company handle a crisis in real time and post updates. Twitter is actually quite good at this. They have tons of growing pains, server issues, and are subject to hacking attacks, but they are great about relaying that information on their blog and later on Twitter. It makes me empathize with their problems and I don't feel angry when the service is not operating perfectly. Dave,

Very much agree with this post especially with the idea of responding quickly. I would add respond OFTEN. Now that companies can Tweet developments as a story occurs, it would be great to see the company handle a crisis in real time and post updates. Twitter is actually quite good at this. They have tons of growing pains, server issues, and are subject to hacking attacks, but they are great about relaying that information on their blog and later on Twitter. It makes me empathize with their problems and I don’t feel angry when the service is not operating perfectly.

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