Archive for April, 2009

Walk The Walk

FreshbooksAfter attending Wired Wednesday in Toronto tonight, I had the pleasure of having dinner with Saul Colt and Rayanne Langdon from Freshbooks. As I was heading home afterwards, I reflected that Saul and Rayanne are a great example of walking the walk in marketing.

Saul gave a great presentation tonight on community building, where he repeatedly came back to the unspoken theme that the key to community building isn’t just about getting people to commit to you; it’s also about demonstrating your commitment to your customers.

Saul gave example after example of their team following Mike McDermott’s “4 E’s” approach – executing on extraordinary experiences every day. From sending flowers to people having a bad day, to going above  and beyond by exceeding expectations with contest prizing, to creating baseball cards of their favourite customers. They really walk the walk with their approach – they put into practice the things they espouse.

Compare this to an experience I had recently, when I experienced an example of someone practicing the opposite of what they preach publicly. Normally I would have ignored it, but because the person spends a lot of time preaching the opposite of what they did, it stuck in my memory.

When you talk the talk, you need to walk the walk.

(Peter Flaschner also gave an excellent presentation last night; if you can make it out to the next Wired Wednesday on May 13, I recommend it. Thanks to Erin Bury and Sarah Prevette for organizing the event)

The Lines Are Blurring

The lines between public relations, marketing and advertising are blurring.

This likely won’t be news to anyone who has followed this space for a while, or who works in the agency business, but it’s something I’ve thought about a lot recently.

A few things spurred this thinking:

1. We recently pitched a potential client with not just a public relations and social media plan, but also with a creative, branding and guerilla marketing plan. It makes sense – we have people and skills for it – but I did do a double-take during the preparation. Once I’d consciously realized the shift, it made me stop and think.

2. Mitch Joel, who I’ve always thought of as a digital marketer, wrote a post about how to pitch journalists and referred to himself as “…a PR professional since the late eighties” in the comments.

3. Listening to an episode of Marketing Over Coffee featuring Eric Schwartzman, Schwartzman listed the following three topics as a PR practitioner’s top priorities:

  • Your company’s website (which converts awareness to action)
  • Email campaigns (because email has such a high rate of adoption)
  • Search engine optimization (because people turn to search engines to find their information)

People have written about this many times before; however it’s been on my mind more than usual recently. It’s indicative of a fundamental shift that communication-related disciplines are undergoing as digital tools and a changing media landscape mould the environment in which we work. It’s something that more clients seem to be asking for.

It’s also part of the reason that I believe pure-play agencies, whether they focus on social media, public relations or any other discipline, need to adapt and evolve by incorporating other disciplines in their work in order to survive.

Have you noticed this shift? Do you find yourself pitching for – or doing – work that you might have considered outside your discipline five years ago?