Archive for July, 2009

8 Talking Points On Twitter Follower-Building Tools

Earlier this week I wrote a post about follower-building services on Twitter, warning about the dangers and how people may perceive you if you use them.

It felt a little bit like preaching to the choir.

Amy Mengel made an excellent point in the comments to that post:

“Unfortunately the people on Twitter who promote these schemes and have tweet streams full of nothing but the garbage you outlined above probably won’t be reading this post and getting the message!”

This made me think – did I target the post correctly? I came to the conclusion that in that case, no, I didn’t. If the people reading this site already view follower-building services that way, they’re more likely to be the people talking others out of these tools than the ones using them.

With that in mind, here are a few suggestions on how to approach people using follower-building services and help them to re-think their approach to their followers (which, it seems, we all agree isn’t a good one).

How to approach

  • Approach delicately: No-one likes to be backed into a corner publicly. Consider approaching them privately.
  • Give them a way out: Ask questions instead of pointing the finger.

Reflective questions

  • Benefits: What benefit do you get from using this follower-building tool?
  • Relationships: Do you think they the people following you through this tool care about what you say? Do you care about them?
  • Spam: Do you know this tool is filling your Twitter stream with spam messages? Have you looked at your stream recently?
  • Noise: Have you noticed any change in the value provided by the people you follow (if they’re using an auto-follow-back tool)?
  • Perceptions: Have you thought about how the people who see those messages perceive you?
  • Trust: Given that they’re already spamming your Twitter account, do you really think you can trust this service with your login?

As I said before, you really aren’t hurting anyone but yourself if you use these tools, so if self-reflection doesn’t get the point across, I would likely leave the conversation there. Still, hopefully these points will be helpful.

What other talking points would you suggest?

Anti-Brandjacking Basics: 10 Profiles To Claim For Your Company

Have you taken the basic steps to prevent people from hijacking your company’s brand? Or have you left the door open to it happening right now?

I’ve been thinking a lot about brandjacking fortunately. Fortunately, I’ve been thinking about it in terms of prevention rather than having to fix it.

Brandjacking is a broad term, the most common connotation of which refers to cybersquatting, which Business Week defines as:

“…the unauthorized use of a trademarked name or phrase in a Web domain pointing to a Web site that isn’t owned by the trademark holder.”

A common manifestation of this in the social media age is third parties claiming your company’s name on any online property. The easiest way to make sure that no-one does this to you: make sure your company claims them itself.

So, if you’re helping your company to take the tiniest baby steps beyond the boundaries of its own website, make sure you recommend it claims its name on these sites (or just do it for them!):

Twitter - the golden child right now. With episodes like “Janet” from Exxon Mobil and the fake Aston Martin account, you’d be a fool not to claim your company and brand identies on here.

Facebook - with the highest number of active users of any social networking site, Facebook is an obvious target for would-be brandjackers (especially in Canada, where Facebook penetration is upwards of 70% in some cities). Add to that the fact that you can now claim a custom URL for Facebook pages with more than 100 fans, and you have a compelling reason to ensure your company has at least a passive presence there.

MySpace - Facebook may have claimed the top spot and Twitter may be more of a media darling right now, but MySpace still has almost 57 million unique US visitors per month according to Compete, and that number has risen in each of the last four months. Don’t discount it just yet.

YouTube – the Google-owned video sharing monster YouTube may be a long way from turning a profit for its parent, but it’s still by far the most popular site for posting videos online. That includes parodies of companies. Well worth claiming.

FriendFeed – this one isn’t a mainstream service, but some of the bigger names in social media are predicting great things for it. I’m not convinced, but that’s no reason not to cover your bases.

WordPress – your domain name portfolio should cover the obvious choices for domains similar to your brand. You should consider adding WordPress profiles to that set. Don’t let someone claim [company name].wordpress.com because you forgot to.

Google – Claiming your company name on Google doesn’t just safeguard your company’s identity on Google’s services; it also provides a useful place to aggregate the bacn email that you will receive from your social media profiles.

Yahoo - No longer the Internet powerhouse it once was, Yahoo still draws enough traffic to make claiming your company name there well worth your while.

Flickr – Facebook may have the world’s most popular photo sharing application, but Flickr is still a big gun, with nearly 22 million unique US visitors in May 2008. Now that you have your Yahoo account, use it to claim your Flickr identity.

Social bookmarking sites – There are plenty of these to consider. For starters, think about claiming your company’s name on Reddit, Delicious, StumbleUpon and Digg.

This is just a starter list, not a comprehensive set. What other sites would you add?