Comments on: Customer Service In The Age Of Social Media http://davefleet.com/2010/02/customer-service-age-social-media/ Exploring the intersection of communications, marketing and social media Sat, 11 Feb 2012 11:48:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: brett (Brett Petersel) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78899 brett (Brett Petersel) Thu, 11 Feb 2010 19:33:01 +0000 http://davefleet.com/?p=1892#comment-78899 <strong>Twitter Comment</strong> <a href="http://twitter.com/brett" title="Twitter Comment" rel="nofollow"> <div title="brett (Brett Petersel)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="brett (Brett Petersel)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/brett) no-repeat top;cursor:hand;"> </div> </a> Customer Service In The Age Of Social Media - [link to post] (via @davefleet @jeffhurt)<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


Customer Service In The Age Of Social Media – [link to post] (via @davefleet @jeffhurt)

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]]> By: socialmediafltr (Social Media Filter) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78887 socialmediafltr (Social Media Filter) Thu, 11 Feb 2010 18:42:01 +0000 http://davefleet.com/?p=1892#comment-78887 <strong>Twitter Comment</strong> <a href="http://twitter.com/socialmediafltr" title="Twitter Comment" rel="nofollow"> <div title="socialmediafltr (Social Media Filter)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="socialmediafltr (Social Media Filter)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/socialmediafltr) no-repeat top;cursor:hand;"> </div> </a> RT @brett Customer Service In The Age Of Social Media - [link to post] (via @davefleet @jeffhurt)<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @brett Customer Service In The Age Of Social Media – [link to post] (via @davefleet @jeffhurt)

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]]> By: DavidSpinks (David Spinks) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78885 DavidSpinks (David Spinks) Thu, 11 Feb 2010 18:36:01 +0000 http://davefleet.com/?p=1892#comment-78885 <strong>Twitter Comment</strong> <a href="http://twitter.com/DavidSpinks" title="Twitter Comment" rel="nofollow"> <div title="DavidSpinks (David Spinks)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="DavidSpinks (David Spinks)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/DavidSpinks) no-repeat top;cursor:hand;"> </div> </a> RT @brett: Customer Service In The Age Of Social Media - [link to post] (via @davefleet @jeffhurt)<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @brett: Customer Service In The Age Of Social Media – [link to post] (via @davefleet @jeffhurt)

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]]> By: purplehayz (purplehayz) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78748 purplehayz (purplehayz) Thu, 11 Feb 2010 04:34:59 +0000 http://davefleet.com/?p=1892#comment-78748 <strong>Twitter Comment</strong> <a href="http://twitter.com/purplehayz" title="Twitter Comment" rel="nofollow"> <div title="purplehayz (purplehayz)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="purplehayz (purplehayz)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/purplehayz) no-repeat top;cursor:hand;"> </div> </a> Customer service in the age of social media [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


Customer service in the age of social media [link to post]

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]]> By: SarahCaminker (Sarah Caminker) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78716 SarahCaminker (Sarah Caminker) Thu, 11 Feb 2010 01:40:58 +0000 http://davefleet.com/?p=1892#comment-78716 <strong>Twitter Comment</strong> <a href="http://twitter.com/SarahCaminker" title="Twitter Comment" rel="nofollow"> <div title="SarahCaminker (Sarah Caminker)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="SarahCaminker (Sarah Caminker)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/SarahCaminker) no-repeat top;cursor:hand;"> </div> </a> RT @purplehayz: Customer service in the age of #socialmedia [link to post] via @davefleet<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @purplehayz: Customer service in the age of #socialmedia [link to post] via @davefleet

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]]> By: Cheryl Andonian http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78607 Cheryl Andonian Wed, 10 Feb 2010 16:02:28 +0000 http://davefleet.com/?p=1892#comment-78607 Dave, I think the training needs to really focus on responsiveness to consumer and customer concerns. Even if there's a problem that can't be addressed immediately or a problem that they are unsure how to respond, some kind of response needs to happen in a public way - like, we're working on it or looking into it and will follow up with you. Social media has put customer service out in the open for all to see, and therefore customer service has crossed over into the realm of marketing and PR. Customer service folks really need to understand that. Dave,
I think the training needs to really focus on responsiveness to consumer and customer concerns. Even if there’s a problem that can’t be addressed immediately or a problem that they are unsure how to respond, some kind of response needs to happen in a public way – like, we’re working on it or looking into it and will follow up with you. Social media has put customer service out in the open for all to see, and therefore customer service has crossed over into the realm of marketing and PR. Customer service folks really need to understand that.

]]> By: Jan_B (Jan_B) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78576 Jan_B (Jan_B) Wed, 10 Feb 2010 12:35:56 +0000 http://davefleet.com/?p=1892#comment-78576 <strong>Twitter Comment</strong> <a href="http://twitter.com/Jan_B" title="Twitter Comment" rel="nofollow"> <div title="Jan_B (Jan_B)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="Jan_B (Jan_B)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/Jan_B) no-repeat top;cursor:hand;"> </div> </a> Customer Service In The Age Of Social Media [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


Customer Service In The Age Of Social Media [link to post]

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]]> By: markgr (Mark Greenfield) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78575 markgr (Mark Greenfield) Wed, 10 Feb 2010 12:34:56 +0000 http://davefleet.com/?p=1892#comment-78575 <strong>Twitter Comment</strong> <a href="http://twitter.com/markgr" title="Twitter Comment" rel="nofollow"> <div title="markgr (Mark Greenfield)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="markgr (Mark Greenfield)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/markgr) no-repeat top;cursor:hand;"> </div> </a> RT @Aerocles Reading @davefleet's Customer Service In The Age Of Social Media [link to post] (applicable to #highered?)<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @Aerocles Reading @davefleet’s Customer Service In The Age Of Social Media [link to post] (applicable to #highered?)

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]]> By: mikeberrytweets (Mike Berry) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78563 mikeberrytweets (Mike Berry) Wed, 10 Feb 2010 11:20:58 +0000 http://davefleet.com/?p=1892#comment-78563 <strong>Twitter Comment</strong> <a href="http://twitter.com/mikeberrytweets" title="Twitter Comment" rel="nofollow"> <div title="mikeberrytweets (Mike Berry)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="mikeberrytweets (Mike Berry)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/mikeberrytweets) no-repeat top;cursor:hand;"> </div> </a> Customer Service In The Age Of Social Media -"toothpaste out of tube". (davefleet) [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


Customer Service In The Age Of Social Media -”toothpaste out of tube”. (davefleet) [link to post]

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]]> By: newbornskyfire (Sahar Mirhadi) http://davefleet.com/2010/02/customer-service-age-social-media/comment-page-1/#comment-78556 newbornskyfire (Sahar Mirhadi) Wed, 10 Feb 2010 10:37:56 +0000 http://davefleet.com/?p=1892#comment-78556 <strong>Twitter Comment</strong> <a href="http://twitter.com/newbornskyfire" title="Twitter Comment" rel="nofollow"> <div title="newbornskyfire (Sahar Mirhadi)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://davefleet.com/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="newbornskyfire (Sahar Mirhadi)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/newbornskyfire) no-repeat top;cursor:hand;"> </div> </a> RT @davefleet Customer Service In The Age Of Social Media [link to post]<br /><br /> - <a href="http://chatcatcher.com" target="_blank" rel="nofollow">Posted using Chat Catcher</a> Twitter Comment


RT @davefleet Customer Service In The Age Of Social Media [link to post]

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