80+ tweets, dozens and dozens of Facebook wall posts and numerous private messages. That’s all it took (along with some kind and hilarious antics from my co-workers) to make me feel truly special on my birthday yesterday.
Are you doing this kind of thing for your customers? Are you taking a few seconds (or minutes) to make them feel special? It really isn’t difficult – it just took a few seconds to post those messages, but the effect was disproportionate to the effort required. If you’re connected to customers in such a way (online or offline) that you know their birthday or any other special occasion, take the time to send them your best wishes. If something bad (or good) happens, send them flowers. Go that extra step.
A little thoughtfulness can do wonders to strengthen your relationship with someone – whether it’s a friend, a customer or a potential future customer.
Lastly, a big “thank you” to everyone who contacted me yesterday – I truly appreciate it.
Twitter Comment
Make Them Feel Special [link to post]
– Posted using Chat Catcher
[...] Donors With Social Media Dave Fleet recently wrote an interesting post about the power of recognizing a customer base using social media. Going the extra step to [...]
Twitter Comment
RT @_motley: This may seem obvious but most businesses DONT make their customers feel special [link to post]
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Twitter Comment
This may seem obvious but most businesses DONT make their customers feel special [link to post]
– Posted using Chat Catcher