Archive for April, 2010

Next Is Now

I don’t usually write about client work, but I’m pretty psyched about this video we produced for Rogers so I’m making an exception.

The video features some of the coolest stats and facts we could find about the changing world of communications technology and really – I think – captures the sense of acceleration that technology is fueling nowadays.

One of my favourite stats personally is that by 2017, there will be 7-trillion connected devices – that’s 1,000 for each person alive. That’s just crazy.

Check it out – what do you think?

Courtyard Restaurant In Ottawa – Doing It Right

Warning – I’m about to talk about my dinner. Bear with me – there’s a point…

Ever had one of those experiences when you just thought that someone really nailed “it,” whatever “it” is? I had one of those yesterday.

I flew to Ottawa yesterday ahead of a presentation I’m giving at a Canadian Medical Association event this morning. After several hours of hermit-like work in my hotel room, I got to thinking about dinner. Rather than going to the Milestones I can see from my room, I threw out a tweet to see if people had any suggestions.

I got about a dozen or so responses with recommendations of nearby places. Among them were several from foodiePrints – an Ottawa-based food blog. One in particular caught my eye – the chef at a local restaurant – the Courtyard Restaurant – had responded to the question:

Impressed by the response (although a little worried about a “chronic” duck (turns out it’s a good thing), I decided to head over to the restaurant.

This was a win for the restaurant already – for the outlay of a couple of seconds of typing, they’d brought in a new customer. But it continued:

Simple but effective. I laughed when I saw that tweet (to the consternation of several couples nearby, who clearly thought I was a little crazy) and again when, a few minutes later, the most over-the-top dessert I’ve ever had emerged from the kitchen… and was delicious.

What’s my point here?

Communications is changing

Communications is changing. The way you can reach your customers and your potential customers is changing. Five years ago I would have gone to a chain restaurant; instead a local establishment was able to respond to my tweeted question and, with the investment of a few seconds (and a delicious dessert), won my business and my loyalty.

An ad or a newspaper story might work with some people, but there are an increasing number of people using these online tools to find recommendations through word-of-mouth. Not the traditional word-of-mouth, but a new, scaleable word-of-mouth that can reach people instantly and effectively.

Have you thought about how you can turn this to your advantage?

(Oh, and the duck at the Courtyard Restaurant was delicious; “chronic,” if you will. Thank you to Michael Hay and his staff for a great experience)

Altimeter, Web Analytics Demystified Release New Research On Social Media Measurement

Measurement is one of the most interesting areas within social media right now. Not only is effective measurement critical to demonstrating results in an emerging space, but sophisticated measurement can offer valuable insights to shape communications strategies, both online and off; proactive and reactive. This challenge is being compounded as the social web expands beyond companies’ websites and individual networks with Facebook’s new announcements.

While smart people like Katie Payne have been working hard to nail down effective measurement approaches, there’s a long way to go as social media continue to shift and evolve. So, a 26-page white paper released by Altimeter Group and Web Analytics Demystified, with the input of some of the major players in this emerging industry, offers some much-needed insight into the problems and potential solutions we’re all facing in this area.

The paper offers steps for companies to follow in their measurement efforts:

  1. Revisit tradition for solid innovation: Follow traditional business and communications best practices – align success metrics with business objectives and measure against those
  2. Make learning your primary goal: Make continuous improvement a key goal, and take advantage of the opportunity to gain insights from your customers
  3. Define requirements first, then select vendors: Develop your measurement approach THEN figure out which company’s solution to use
  4. Develop your social media measurement playbook: Get the organization on the same page with regard to goals, objectives, expectations and actions of your social media efforts. Then implement the technologies and processes you need to measure against that
  5. Make our measurement framework your own: Adapt generic models to suit your organisation, as there’s no “one size fits all” solution

The paper also provides a simple framework for considering the key performance indicators (KPIs) that you may want to consider in your efforts:

This is a rudimentary list of business objectives, but provides a useful starting point for discussion. Like Shel Holtz, I’d like to see more discussion of this in a future iteration.

The KPI discussion, meanwhile, is excellent, providing simple explanations of each metric along with practical ways to measure against them and pointers to vendors who can help organizations in measuring against those factors.

In summary, this white paper provides some extremely valuable insight into some of the measurement context, challenges and solutions companies face. It’s worth a read for the business objective and KPIs section alone. I should also note that unlike many other similar organizations, Altimeter is providing this white paper free of charge (thanks!), and for that reason I’m able to embed it below.

If you haven’t checked the paper out yet, I strongly recommend you do so. You’ll certainly get more than your money’s worth :)

What do you think of the report?


 

Book Review: Historical Tweets

Ever wonder what Isaac Newton might have said if Twitter had been around in his time? How about Alexander the Great or Billy the Kid?

Well, in case you were wondering, here they are:

“Took an hour to get that bird crap out of my hair. Think I’ll change it to “apple” when I tell the story.” – Isaac Newton
 
“Accomplishments just earned me title “Alexander the Good.” Must work harder.” – Alexander the Great
 
“Realizing my nickname doesn’t bode well for my longevity.” – Billy the Kid

I read a lot of “serious” books, so when Random House recently sent me a copy of Historical Tweets: The Completely Unabridged and Ridiculously Brief History of the World, by Alan Beard and Alec McNayr, I was intrigued.

This book is far from a thinker (although you’ll find yourself scratching your head searching for the reference from time to time), but for casual “passing the time” reading, Historical Tweets is a hoot. It essentially walks through historical (and mythical) figures, through to futuristic tweets, providing comical guesses at the kind of things they would have tweeted.

From “@God OMY! I’m naked” (Adam) to “Visit us at our new home: twitter.google.com” (Twitter – sent from “exit strategy”), this book is great for when you have a couple of moments spare and want a chuckle.

I’ve shown Historical Tweets to numerous people now, and every one of them has found different things to laugh at. That’s a winner in my book. I wasn’t sure to expect and it’s certainly not a thinker, as I said, but I was pleasantly surprised by this book. I’ve enjoyed every moment of reading it so far, and will likely continue to do so for a while.

Great coffee table reading for geek-filled households.

Social Mediators 6 – Living with the iPad; Living with less PR podcasting

In this week’s episode of Social MediatorsTerry FallisJoseph Thornley and I talk about some of the limitations of the iPad and changes to two of the longest running PR podcasts – Inside PR and For Immediate Release.

Joseph thinks that Steve Jobs has made a mistake with the product by limiting its usefulness for content creation. I think that “Steve Jobs has always done  – what Steve Jobs wants to do.” Terry doesn’t see it as a mistake and expects that Apple will sell a “whack of them.”

Also, after four years and 200 episodes of Inside PR, Terry Fallis and David Jones have given up podcasting.Martin Waxman will carry on with new co-hosts. Why did Terry quit? Partly fatigue. But also a sense that the show needs to be refreshed, that it will benefit from an infusion of new ideas.

We also talk about the changes to the longest running PR podcast – For Immediate Release – as Shel Holtzand Neville Hobson announced that they’ve cut back from two shows a week to a weekly podcast. FIR is a must listen for us and we’re glad that Shel and Neville are carrying on.

Clay Shirky On The New Media Environment

I’m getting a little bit Tumblr-esque here with a short post – I’m going to let the video do the talking for me.

I’ve spent a lot of time recently thinking about the media landscape – how owned, earned and paid media fit together, and how organizations can best use them to communicate with their audiences.

Yesterday Mitch Joel posted a video of Clay Shirky speaking at the TED@State event in Washington, DC last June. Shirky does a great job of explaining several things:

  • Why the shiny new objects aren’t the important ones for organizations
  • Why the Internet is bringing all of the different forms of media together
  • How social media is fundamentally changing our communications landscape

The video lasts 15 minutes, but it’s worth it as Shirky explains why the current shift in media is the biggest in human history.

Thornley Fallis Seeking A Senior Communications Consultant

I recently posted about several jobs we’re filling at Thornley Fallis Communications and 76design. We’ve filled the account coordinator and consultant positions, but business is booming and we have another new position – for a Senior Consultant in our Social Media practice.

The successful applicant will:

  • Play a central role in Thornley Fallis’ social media practice, leading, planning and executing integrated communications campaigns for our clients.
  • Lead project teams and win the confidence of the client that you understand the purpose of the project, have assembled the necessary resources and are managing them effectively to achieve the desired results.
  • Work closely with colleagues with expertise spanning public relations, social media, web design and development, video production and advertising.
  • Set an example of excellence in your communications skills and personal conduct. Be a person who inspires by example.
  • Participate in the new business development process from ideation to pitching. We rely on senior members of our practice to help us continue to grow.
  • Mentor and guide fellow team members as they develop through their career paths.

Is this you?

  • You’re a successful communications professional, with at least five years of experience in communications, public relations or marketing including agency experience. You have a demonstrated track record of implementing creative solutions to solve client problems.
  • You have an insatiable thirst for knowledge around digital communications, how it is evolving and how it is affecting our communications landscape. This thirst is clear in your existing online activities.
  • You have built up trust relationships with client-side executives who you identify as prospective clients. They will welcome your call and will want to work with you and your new team.
  • You possess unique expertise in one or more critical practice areas and you already have demonstrated your thought leadership, through appearances at conferences, blog posts, or published articles.
  • You thrive in business development situations – whether it’s networking, planning or  presenting to potential clients.
  • You can hold your own in the communications planning process and contribute to complex communications planning projects.
  • You thrive on challenges and rise to those challenges with enthusiasm and energy.
  • You have the writing and planning skills and the attention to detail to set the bar high by example.

Think this is a fit for you? Send your resume and covering letter to fleet@thornleyfallis.com.

The successful applicant will:

- Play a central role in Thornley Fallis’ social media practice, leading, planning and executing integrated communications campaigns for our clients.

- Work closely with colleagues with expertise spanning public relations, social media, web design and development, video production and advertising.

- Set an example of excellence in your communications skills and personal conduct. Be a person who inspires by example.

- Participate in the new business development process from ideation to pitching. We rely on senior members of our practice to help us continue to grow.

- Mentor and guide fellow team members as they develop through their career paths.

A Dark Future For Journalism – The Editorial/Ad Wall Is Down

Several weeks ago we received a presentation from a major Canadian newspaper publisher entitled “New Approach to Media Relations for PR Consultants.” In it, the presenter outlined a new process available for PR folks pitching their clients’ work. While I couldn’t attend at the time, I obtained a copy of the deck and got a thorough debrief from the people who were in the room. I’m glad I did, as what I learned horrified me.

Worried businessmanI waited for a while before writing this post, as I let the implications of what I learned sink in and decide if I was over-reacting. I found myself back where I started, though – in a state of something approaching despair about the state of the mainstream media and what it means for public relations as we know it.

The bottom line: the newspaper publisher was directly pitching us the promise of editorial coverage paired with advertising. Quoting their presentation:

“We can help your clients marry their PR message with their Advertising message to strengthen their brand.”

The Old Media Relations Process

As it stands, you can simplify the basic existing process down to three steps once an initiative is underway (yes, this is dramatically over-simplified but it covers the basics):

  1. Develop a news release or pitch
  2. Send the release over the wire/pitch it to journalists
  3. Hope for the best

The Emerging Process

The new approach to media relations, according to the publisher:

  1. Call your “friendly” contact and tell them about:
    • The product
    • The key message
    • Target audience
    • Target markets
  2. Provide publisher with:
    • Editorial themes to complement your key message
    • When you want it in market
    • Where you want it in market
  3. “Open the newspaper(s) and view the editorial content inspired by you and your client with their brand ad exclusively displayed on that page.”

Sounds like a PR person’s dream, right? It might be, if it weren’t for six words in that last bullet. Six words which undermine the entire premise of earned media:

“…with their brand ad exclusively displayed…”

That’s right – they’ll even guarantee exclusivity for your brand on a page, as your ads will make up the rest of the page.

What this means

I get it. The benefits are clear for both sides here. For newspapers, they gain additional revenue while requiring fewer resources to produce the editorial content required to fill their publication.
From an agency perspective, the benefits again are clear - they get the one thing they've always lacked with earned media: control. Control over the message, over the content, over the target audience for coverage. What’s more, they get exclusivity on the page – jackpot.

On the flip side, it seems the church and state divide in media – the editorial/advertising divide – has completely crumbled. Buy ads in their papers, and they’ll even consider your target audience when they write what they still insist is “100% editorial.” My ethical alarm bells are sounding loud and clear here.

An end to credibility?

While only a naive person would suggest that the advertising/editorial line was ever completely steadfast, the credibility that came with independent coverage is what lent “earned media” its title and its value – you had to earn your coverage.

While the presenter insisted that this was only the case for certain sections of their publications, and that the front section was separate to this, it’s a very slippery slope when these companies are desperate for revenue.

This also raises the question of influence on other sections of the paper. Will an editor really run a positively-toned, on-message story for an advertiser against an investigative or negatively-toned piece in another section?

All of these questions further undermine the credibility of the publication. With credibility gone, where does this leave traditional earned media?

(Photo: Shutterstock)