Customer Service In The Age Of Social Media
Yesterday I spoke with City News‘ Kris Reyes about the challenges businesses face in customer service in the age of social...
Launching The Social Mediators Video Podcast
Today we’re launching the Social Mediators video podcast. Each week, Joe Thornley, Terry Fallis and I (three guys who, as...
Use Social Media To Make Them Feel Special
80+ tweets, dozens and dozens of Facebook wall posts and numerous private messages. That’s all it took (along with some...
More Journalists Prefer Bulk Email Than Personalized? Huh?
Last week saw the launch of a campaign entitled “An Inconvenient PR Truth,” aimed at trying to weed-out some of...
Charlie Brooker Shows Us How To Report The News
A little light viewing for you. You may have already seen this – if so, watch it again. Otherwise, take...
A Bittersweet Moment
When I joined Thornley Fallis Communications in 2008, I quickly found myself paired-up with an account coordinator as we began...
The World Won’t End Without Your Tweets
Social media can be a compulsive beast. It’s easy to feel a ‘need’ to keep putting out content through your...
Win A Ticket To The Art Of Marketing Conference
We’re heading into conference season again soon, with a whole slew of events including Social Media Week (next week), PodCamp...
31 Books To Live Your 2010 By
A couple of weeks ago I wrote about my 2010 reading challenge – reading 26 books over the next 52...
Book Review: Feeding Frenzy
A couple of months ago I read a compelling post from Gerald Baron – aka the guy behind Crisisblogger, one...
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