Posts by Dave Fleet

Flight 1549 On Wikipedia: 90 Minutes; 176 Edits

Flight 1549 On Wikipedia: 90 Minutes; 176 Edits

On January 15, 2009, US Airways flight 1549 made a crash landing in the Hudson River in New York after...

Social Media Reading For Traditional Communicators

Social Media Reading For Traditional Communicators

Social media is increasingly changing the landscape for professional communicators. Whether you work in internal communications, crisis management, strategic PR,...

Back To Pitching Basics

Back To Pitching Basics

Despite having a set of guidelines on how to pitch me positioned prominently on my site, I continue to receive...

Do You Get Social Tool Fatigue?

Do You Get Social Tool Fatigue?

A few weeks ago, Forrester Research analyst Jeremiah Owyang announced that he was taking a 20 day hiatus from Twitter....

Twitter Follow-Back Fail

Twitter Follow-Back Fail

I’ve just crossed 2,500 followers on Twitter; double the number of people who read this site. I follow roughly 680....

Present.ly – Internal Microblogging Just Got Better

Present.ly – Internal Microblogging Just Got Better

I like Yammer, but it has its limitations. Present.ly solves those limitations, but it does come with a few shortcomings of its own. They're not as deal-breaking as Yammer's issues for me, though, so Present.ly wins with me.

When Editing No Longer Helps

When Editing No Longer Helps

Whether you work in communications in a corporation, an agency, a not-for-profit or the public sector, you’ve probably encountered people...

"We Should Do Something In Social Media"

"We Should Do Something In Social Media"

Every so often a client (or potential client) will come to us and say something like, "We think we should...

Avoiding The Dark Side Of Social Media

Avoiding The Dark Side Of Social Media

...constructive and valuable conversations persist throughout the Internet using "social" tools. It's these that offer the potential for businesses. The question for us as marketers and communications professionals is, how do we encourage and foster these discussions while keeping out the trolls?

Customer Service Is Public Relations

Customer Service Is Public Relations

At a time like this, when new business is at a premium and given that it takes far less of an investment to keep a customer than to gain a new one, customer service takes on a new importance. It's time to start thinking of customer service as an investment, not simply a cost.