Posts by Dave Fleet

Photo of lots of words

4 Ways To Improve Your Social Media Content Strategy

Lots of people spend lots of time nowadays thinking about how to build up channels/audiences/communities (choose your buzzword as appropriate)...

You Don’t Need To Know Everything

You Don’t Need To Know Everything

I recently took on a new role within Edelman (it’s a good thing, don’t worry), and as a result have begun...

Social Marketing to the Business Customer

Book Review: Social Marketing to the Business Customer

Despite all of the books out there about social media, most of them are pretty generic or focus on end-user...

State of Fear, by Michael Crichton

Newsflash: PR is Not Easy, Cheap or Quick

As I continue to work towards my challenge of reading 26 books in 2011  (an aside: I’m up to 18...

Writing error

The Top Misused Words in PR

Ragan’s PR Daily published a post yesterday listing their top 10 words often misused in press releases. Their list: Quality...

The view from Ravello, on the Amalfi Coast

Thoughts on Disconnecting

You may have noticed that things have been quieter than usual here recently. If you didn’t know, two weeks ago...

Social Support: Angry customer on the phone

Eight Tips for Scaling Social Customer Support

David Armano noted in a recent Harvard Business Review post on social business that listening to conversations is a valuable step...

Dave Fleet camping

11 Things I Wish More People Knew About Me

If you didn’t already know, I’m a huge Amber Naslund fan. Her latest post, over at the Brass Tack Thinking...

Ben Lucier at Home Depot

Smart Location-Based Marketing By Home Depot

Update: Sigh — turns out Ben was just larking around — my dreams are crushed. Still, even though this was...

oops sign bubble

Criticism is Good

Yesterday I published a post (ok, fine, a rant) about people who sling unconstructive criticism at others and the effect...