Posts by Dave Fleet

Thoughts on Disconnecting

You may have noticed that things have been quieter than usual here recently. If you didn’t know, two weeks ago...

Eight Tips for Scaling Social Customer Support

David Armano noted in a recent Harvard Business Review post on social business that listening to conversations is a valuable step...

11 Things I Wish More People Knew About Me

If you didn’t already know, I’m a huge Amber Naslund fan. Her latest post, over at the Brass Tack Thinking...

Smart Location-Based Marketing By Home Depot

Update: Sigh — turns out Ben was just larking around — my dreams are crushed. Still, even though this was...

Criticism is Good

Yesterday I published a post (ok, fine, a rant) about people who sling unconstructive criticism at others and the effect...

Armchair Quarterbacks: Don’t Be That Troll

A quick thought (or ten) for anyone who is thinking about armchair-quarterbacking someone else’s PR or social media execution without...

Startups: No, You Don’t Need To Hire A Social Media Expert

My eye was caught this weekend by a post from Francis Tan, asking whether startups need to hire social media...

Five Reasons You Should Go To The Next Third Tuesday Toronto

I just had a conversation with my old boss Joe Thornley about how excited I and a few others on...

Cartoon: Corporate Twitter

This made me chuckle. Recognize this picture? (via the brilliant tomfishburne.com)

Infographic: The Cost and Benefit of Social Media

Check out this infographic – the first thing I’ve seen really trying to put a number on the true cost...