Posts by Dave Fleet

Eight Tips for Scaling Social Customer Support

David Armano noted in a recent Harvard Business Review post on social business that listening to conversations is a valuable step...

11 Things I Wish More People Knew About Me

If you didn’t already know, I’m a huge Amber Naslund fan. Her latest post, over at the Brass Tack Thinking...

Smart Location-Based Marketing By Home Depot

Update: Sigh — turns out Ben was just larking around — my dreams are crushed. Still, even though this was...

Criticism is Good

Yesterday I published a post (ok, fine, a rant) about people who sling unconstructive criticism at others and the effect...

Armchair Quarterbacks: Don’t Be That Troll

A quick thought (or ten) for anyone who is thinking about armchair-quarterbacking someone else’s PR or social media execution without...

Startups: No, You Don’t Need To Hire A Social Media Expert

My eye was caught this weekend by a post from Francis Tan, asking whether startups need to hire social media...

Five Reasons You Should Go To The Next Third Tuesday Toronto

I just had a conversation with my old boss Joe Thornley about how excited I and a few others on...

Cartoon: Corporate Twitter

This made me chuckle. Recognize this picture? (via the brilliant tomfishburne.com)

Infographic: The Cost and Benefit of Social Media

Check out this infographic – the first thing I’ve seen really trying to put a number on the true cost...

The Little Give

Today I’m veering a little way from my normal topics – while I generally write about communications, social media and...