Posts by Dave Fleet

The Now Revolution

The Non-Review Review: The Now Revolution

A quick confession for you: about six months ago I snagged a pre-release copy of the book “The Now Revolution,”...

Book Review: The Monk Who Sold His Ferrari

Book Review: The Monk Who Sold His Ferrari

I read a lot of business books – you know, the kind focused on how to market, or plan, or...

Frustrated man

Yeah, Well Your Agency Is Killing Unicorns

Daniel Stein recently wrote an attention-grabbing post over at Digiday entitled “HypeBusters: PR Agencies Are Ruining Facebook.” His basic argument:...

Weekly Reading

Monday Morning Reads: Social Pre-Teens; Ebert’s New Voice; YouTubian Politics

Three pieces for you this Monday morning: an interesting look at how educators are grappling with pre-teen adoption of social...

Social Media Center of Excellence

Why And How To Scale Social Business Programs

As time goes on we’re seeing a rising trend toward social customer support, largely driven by three forces: Companies are...

Three Forces Driving Social Customer Support

Three Forces Driving Social Customer Support

We’ve discussed, many times, the importance of the ongoing trend towards the integration of various communications forms in social media...

Change in likelihood to contact support

Why You Should Tweet During a Crisis

Ever have one of those frustrating conversations with your colleagues during an emerging issue, where you’re trying to figure out...

Morgan Spurlock

The Greatest TED Talk Riposte Ever Posted

This post was meant to be a regular “Monday Morning Reads” post, but then I found myself writing something a...

Weekly Reading

Monday Morning Reads: Digital Reputation, Facebook Tutorials, Speed up Blogging

In this week’s Monday Morning Reads: digital reputation management; a plethora of Facebook tutorials; how to speed-up your blogging; turning...

National Post - Facebook Disclosure

Disclosure And Facebook’s Social Plugin

A few weeks ago Facebook introduced its new Comment Box plugin, allowing companies and individuals to connect comments on their...