burger-king-hack

Burger King Twitter Hacking: Take A Chill Pill

Burger King’s Twitter account was hacked today, with the hacker turning the company’s Twitter page into an offensive mock-up of...

Change in likelihood to contact support

Why You Should Tweet During a Crisis

Ever have one of those frustrating conversations with your colleagues during an emerging issue, where you’re trying to figure out...

Head in the sand

Are You Ready If Wikileaks Targets You?

Wikileaks creator Julian Assange has announced that his site is now going to begin to focus on businesses. Apparently the...

Cooks Source - Original Facebook page

Cooks Source: How to Avoid an Unnecessary Crisis

Situation: When food writer Monica Gaudio discovered that Cooks Source magazine had lifted an article she’d written and printed it...

Busy businessman

Using Social Media to Protect Your Reputation

Reputation management through social media is a hot topic right now. In fact, digital crisis communications was the topic of...

When Agencies Can’t Be Transparent

When Agencies Can’t Be Transparent

When approaching clients on objectives to begin social media, agencies focus on three overarching areas: consumer trust, brand engagement and...

Seven Reasons Your Company Needs To Prepare For Crises

Seven Reasons Your Company Needs To Prepare For Crises

Does your company have a communications plan for when it gets hit by a crisis? Chances are, you don’t. Time...

Feeding Frenzy

Book Review: Feeding Frenzy

A couple of months ago I read a compelling post from Gerald Baron – aka the guy behind Crisisblogger, one...

Swine Flu Showing The Best – And Worst – Of Social Media In A Crisis

Swine Flu Showing The Best – And Worst – Of Social Media In A Crisis

I’ve written and presented in the past on potential uses of social media in crisis communications. In the past, it’s...

The Ostrich Approach Doesn’t Work

The Ostrich Approach Doesn’t Work

There’s been plenty of commentary around the Dominos pizza videos recently. For some insightful commentary, check out posts by Jessica...

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