Twitter As A Business Continuity Tool?

Twitter As A Business Continuity Tool?

...the Washington State Department of Transportation, alongside using its Twitter account for mundane things like traffic alerts, is using Twitter to ensure continuity of operations in an emergency.

7 Lessons From Maple Leaf Foods’ Crisis Communications

7 Lessons From Maple Leaf Foods’ Crisis Communications

Toronto’s Maple Leaf Foods has been front and centre in the Canadian media over the last week after being linked...

Metallica Update: Post ‘Em All

Metallica Update: Post ‘Em All

A quick update on the Metallica situation - as I wondered in my earlier post about the Metallica/blogger review situation, it looks like this was a giant mis-communication that blew up in the band's face.

Metallica: …And Censorship For All

Metallica: …And Censorship For All

Metallica has done it again. Forget going after people pirating their music; this time they've gone after people writing about it... after inviting them to hear it.

American Airlines’ Reputation Crisis

American Airlines’ Reputation Crisis

American Airlines has received a lot of negative attention recently. In January a snowstorm in Chicago caused the cancellation of...

How Do You Define ‘Media’ In A Crisis?

How Do You Define ‘Media’ In A Crisis?

I recently witnessed the government’s emergency management operation in action when flooding in the Ontario community of Huntsville left roughly...

AlertMap: Cutting-Edge Emergency And Disaster Information Tool

AlertMap: Cutting-Edge Emergency And Disaster Information Tool

If you’re even remotely interested in emergency information, check out AlertMap. This disaster-focused mashup pulls together data from some 600...

Hyperlocal Media Coverage Of California Malibu Fires

Hyperlocal Media Coverage Of California Malibu Fires

While researching my presentation for the recent Talk Is Cheap unconference, I came across a fantastic post by Mark Glazer....

California Wildfires – Using New Media to Communicate In A Crisis

California Wildfires – Using New Media to Communicate In A Crisis

Immediacy is one of the great things about new media/web 2.0. Nowhere is this more apparent than in the coverage...

The Front Fell Off

The Front Fell Off

Forget media training – here’s a great video parody of a CEO in full damage control mode, courtesy of comedians...

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