Cooks Source - Original Facebook page

Cooks Source: How to Avoid an Unnecessary Crisis

Situation: When food writer Monica Gaudio discovered that Cooks Source magazine had lifted an article she’d written and printed it...

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Using Social Media to Protect Your Reputation

Reputation management through social media is a hot topic right now. In fact, digital crisis communications was the topic of...

Why Facebook’s Community Pages Could Give Brands Headaches

Why Facebook’s Community Pages Could Give Brands Headaches

A couple of weeks ago I received a worried call from a friend working in PR for a large company....

Social Media: Anti-Social, Or An Opportunity For Influence?

Social Media: Anti-Social, Or An Opportunity For Influence?

“Are sites like Twitter, Facebook and YouTube making it easier for customers to hate you?” This was the question posed...

7 Lessons From Maple Leaf Foods’ Crisis Communications

7 Lessons From Maple Leaf Foods’ Crisis Communications

Toronto’s Maple Leaf Foods has been front and centre in the Canadian media over the last week after being linked...

How To Write A Good Communications Plan – Part 11 – Issues

How To Write A Good Communications Plan – Part 11 – Issues

Issues management is all about catching problems before they become crises. Your communications plan should help you to prepare for that.

Chapters Indigo Shows How To Handle A Product Recall

Chapters Indigo Shows How To Handle A Product Recall

I've written occasionally about companies that have messed-up their issues management, so it's nice to write occasionally about a company that got it right. Time will tell if Chapters Indigo has successfully kept this issue from escalating. Personally I think they've done a pretty good job so far.

Why Business-To-Business Companies Need To Act More Like Business-To-Consumer Companies

Why Business-To-Business Companies Need To Act More Like Business-To-Consumer Companies

There’s been a lot of talk recently about companies’ reactions to fans’ online activities. Target, Ford and Hasbro have all...

Canadian ISP Rogers Hijacking Web Pages

Canadian ISP Rogers Hijacking Web Pages

Rogers stirred up a storm this week with revelations that it is splicing its content into other companies’ webpages. All...

iSorry – Apple’s Handling Of The iPhone Price Issue

iSorry – Apple’s Handling Of The iPhone Price Issue

Steve Jobs stirred up a storm this week when he announced a $200 price reduction for the iPhone just two...

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