How Rich Is Your Communication In A Conflict?

How Rich Is Your Communication In A Conflict?

Have you ever thought how the different media you use to communicate can give different results? Do you think about...

Quality Matters

Quality Matters

When you finish a piece of work, are you willing to put your reputation on the line for it? I...

A Quick Public Service Announcement

A Quick Public Service Announcement

If you’re reading my site, I expect you already know how to avoid phishing emails. However, just in case you...

Orderit.ca Delivers Excellent Proactive Customer Service

Orderit.ca Delivers Excellent Proactive Customer Service

Well done to Orderit.ca. I’m thoroughly impressed. With one piece of proactive customer service they’ve erased any bad feelings I had about my experience and turned me into an ambassador for their company.

Where Do We Go From Here?

Where Do We Go From Here?

As I've just wished this site a happy first birthday, I've decided to take this opportunity to consider what I can do to improve it.

From Corporate To Agency – Reflections On My First Day In A New Job

From Corporate To Agency – Reflections On My First Day In A New Job

Today was my first day in my new job, so how did it go? Bottom line: I loved it. From start to finish, my new colleagues were friendly, helpful and made me feel like I’d already worked at Thornley Fallis for years.

You Know You Need Media Training When…

You Know You Need Media Training When…

Courtesy of my soon-to-be-colleague Bob LeDrew comes this video of RyanAir CEO Michael O’Leary at a news conference. As Bob...

WestJet Shows The Value Of Providing Friendly Service

WestJet Shows The Value Of Providing Friendly Service

It's always a pleasure to write good things about a company. Today I'm pleased to do this for WestJet.

Street Art To The Next Level

Street Art To The Next Level

I just found this video through Chris Brogan’s site. This is incredible. I don’t know what to call this kind...

Nine Inch Nails Continues To Shake-Up The Music Industry

Nine Inch Nails Continues To Shake-Up The Music Industry

Radiohead's release of In Rainbows may have been a "one-off," but Nine Inch Nails has gone and done it again. And again. And again.

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