Does Your Organization Have Multiple Personalities?

Does Your Organization Have Multiple Personalities?

Whether you like it or not, your customer service is now part of your company’s public relations. In reality it...

Cluetrain Plus 10: People recognize each other as such from the sound of this voice

Cluetrain Plus 10: People recognize each other as such from the sound of this voice

As part of a project to mark the tenth anniversary of the seminal social media book The Cluetrain Manifesto, Keith McArthur organized...

The Communicator’s Challenge: “We” Are Not “They”

The Communicator’s Challenge: “We” Are Not “They”

Last week I briefly touched on a big issue that, on reflection, is the bane of communicators across various disciplines:...

Social Media Monitoring – Disturbing Or Useful?

Social Media Monitoring – Disturbing Or Useful?

Marshall Kirkpatrick wrote a thought-provoking post today over at Read Write Web, looking at social media listening platforms like Radian6...

Q&A With Marcel Lebrun – Part One: Radian6’s New Features

Q&A With Marcel Lebrun – Part One: Radian6’s New Features

Earlier this week I posted an analysis of new features that Radian6, a social media monitoring company, released over the...

Test-Driving The New Radian6 Features

Test-Driving The New Radian6 Features

Radian6 really got its groove on this weekend, with a whole raft of new changes that close the gap with its competition in some areas and set it ahead in others. Here are the major changes from this weekend along with my thoughts on them.

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