Yeah, Well Your Agency Is Killing Unicorns

Daniel Stein recently wrote an attention-grabbing post over at Digiday entitled “HypeBusters: PR Agencies Are Ruining Facebook.” His basic argument:...

Why And How To Scale Social Business Programs

As time goes on we’re seeing a rising trend toward social customer support, largely driven by three forces: Companies are...

Three Forces Driving Social Customer Support

Three Forces Driving Social Customer Support

We’ve discussed, many times, the importance of the ongoing trend towards the integration of various communications forms in social media...

Change in likelihood to contact support

Why You Should Tweet During a Crisis

Ever have one of those frustrating conversations with your colleagues during an emerging issue, where you’re trying to figure out...

National Post - Facebook Disclosure

Disclosure And Facebook’s Social Plugin

A few weeks ago Facebook introduced its new Comment Box plugin, allowing companies and individuals to connect comments on their...

SXSW 2011: Strong on Networking; Less on Content

I just arrived home from South by Southwest Interactive after six days down in Austin, Texas. Given that my voice...

How To Engage On Sites Using Facebook’s New Commenting Plugin

Facebook recently introduced a new version of its Facebook Comment Box Plugin, allowing website owners to integrate their commenting functionality...

Facebook Commenting Platform: Pros and Cons For Businesses

Facebook has announced a new version of its Comments Box plugin – its social plugin that enables Facebook-connected commenting on...

Trust Barometer Reveals Need For Mature Social Media

Yesterday I was privileged to attend the Toronto launch of the Canadian results of Edelman’s 2011 Trust Barometer survey with...

20 Social Media Trends for Business in 2011

20 Social Media Trends for Business in 2011

20 Social Media Business Trends in 2011 View more presentations from Dave Fleet. One of the great things about working...

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