Does Online Customer Service Encourage Dissent?

Does Online Customer Service Encourage Dissent?

One of the highlights of South By Southwest for me so far was the Customer Support in a 140 Character...

Evolving the Social Media Marketing Ecosystem

Evolving the Social Media Marketing Ecosystem

In January this year I put forward my thoughts on the social media marketing ecosystem in which we operate in...

Four Lessons From PleaseRobMe.com

Four Lessons From PleaseRobMe.com

The social media scene has been buzzing this week with stories about PleaseRobMe.com, a new site which aggregates publicly shared...

The 2010 Social Media Marketing Ecosystem

The 2010 Social Media Marketing Ecosystem

Forrester Research analyst Sean Corcoran recently posted an insightful breakdown of some of the differences between owned media, paid media...

Social Gaming Hitting A New Level

Social Gaming Hitting A New Level

Last week, Microsoft rolled out a new update to its Xbox 360 dashboard. Among other changes, the update added Twitter...

Youth Vs Adults: Strong Ties/Weak Networks

Youth Vs Adults: Strong Ties/Weak Networks

The kids are all about social media. They’re publishing content, streaming video and Twittering wildly. Right? Wrong. Just as social...

13 Ways Social Media Can Improve Your Career

13 Ways Social Media Can Improve Your Career

I write a lot about how social media can help companies to engage better with their customers. Today, though, I’m...

FriendFeed Isn’t The Next Google – It’s Just The Next… FriendFeed

FriendFeed Isn’t The Next Google – It’s Just The Next… FriendFeed

Steve Rubel says FriendFeed could be the next Google. I think he might want to step outside his bubble and...

Plurk – Ooooooh Another Shiny New Twitter-Like Thing!

Plurk – Ooooooh Another Shiny New Twitter-Like Thing!

...this is good because, y'know, we can't move to any of the existing Twitter competitors like Pownce or Jaiku when Twitter's down, right? We obviously need another tool to fill the gap left by... oh wait... there isn't a gap.

Four Different Uses For Four Different Networks

Four Different Uses For Four Different Networks

How do you use the different social networks you’re part of? Do you use them all in the same way?...

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