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A Digital Lens on the U.S. Election

One day after the U.S. election and the dissection of the reasons for the outcome is well underway. Richard Edelman,...

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4 Ways To Improve Your Social Media Content Strategy

Lots of people spend lots of time nowadays thinking about how to build up channels/audiences/communities (choose your buzzword as appropriate)...

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Startups: No, You Don’t Need To Hire A Social Media Expert

My eye was caught this weekend by a post from Francis Tan, asking whether startups need to hire social media...

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SXSW 2011: Strong on Networking; Less on Content

I just arrived home from South by Southwest Interactive after six days down in Austin, Texas. Given that my voice...

5 Take-Aways on Social Media and Politics

5 Take-Aways on Social Media and Politics

Discussion around my recent post on some alleged unethical social media use during Toronto’s mayoral election got me thinking around...

Book Review: Engage!

Book Review: Engage!

When I put together my reading list for 2010, I included Putting the Public Back in Public Relations by the...

Mobile Commerce On The Rise… Fast

Mobile Commerce On The Rise… Fast

Electronics marketplace Retrevo this week released a new study suggesting that mobile shoppers have doubled since February. According to the...

Does Online Customer Service Encourage Dissent?

Does Online Customer Service Encourage Dissent?

One of the highlights of South By Southwest for me so far was the Customer Support in a 140 Character...

Why Autofollow on Twitter?

Why Autofollow on Twitter?

Ever wondered why do people use automated services to follow people back on Twitter? I have.  I’ve heard lots of...

Q&A With Marcel Lebrun – Part Two: Radian6 And The Marketplace

Q&A With Marcel Lebrun – Part Two: Radian6 And The Marketplace

Yesterday I posted the first half of my Q&A with Marcel Lebrun, CEO of Radian6. Today I’m giving you the...

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