Cooks Source: How to Avoid an Unnecessary Crisis

Situation: When food writer Monica Gaudio discovered that Cooks Source magazine had lifted an article she’d written and printed it...

Using Social Media to Protect Your Reputation

Reputation management through social media is a hot topic right now. In fact, digital crisis communications was the topic of...

Why Facebook’s Community Pages Could Give Brands Headaches

Why Facebook’s Community Pages Could Give Brands Headaches

A couple of weeks ago I received a worried call from a friend working in PR for a large company....

Social Media: Anti-Social, Or An Opportunity For Influence?

Social Media: Anti-Social, Or An Opportunity For Influence?

“Are sites like Twitter, Facebook and YouTube making it easier for customers to hate you?” This was the question posed...

How To Write A Good Communications Plan – Part 11 – Issues

How To Write A Good Communications Plan – Part 11 – Issues

Issues management is all about catching problems before they become crises. Your communications plan should help you to prepare for that.