Cut Companies A Break

Cut Companies A Break

Are you perfect? Most companies aren’t either. They don’t get everything right – in product launches; in marketing; in pricing or...

Evolving the Social Media Marketing Ecosystem

Evolving the Social Media Marketing Ecosystem

In January this year I put forward my thoughts on the social media marketing ecosystem in which we operate in...

Customer Service In The Age Of Social Media

Customer Service In The Age Of Social Media

Yesterday I spoke with City News‘ Kris Reyes about the challenges businesses face in customer service in the age of social...

Strategies In The 2010 Social Media Marketing Ecosystem

Strategies In The 2010 Social Media Marketing Ecosystem

A few days ago I blogged my thoughts on the shape of the social media marketing ecosystem as we enter 2010....

The 2010 Social Media Marketing Ecosystem

The 2010 Social Media Marketing Ecosystem

Forrester Research analyst Sean Corcoran recently posted an insightful breakdown of some of the differences between owned media, paid media...

SocialScope Incorporates Foursquare, Twitter Lists

SocialScope Incorporates Foursquare, Twitter Lists

SocialScope, the BlackBerry app billing itself as “a mobile inbox for your social networks,” has released a new version (v0.9.5.81-0)...

Business Week Says “Beware The Snake Oil”

Business Week Says “Beware The Snake Oil”

I’ve long railed against the widespread growth of so-called “social media experts” – in particular, the people who believe that...

Social Media: Anti-Social, Or An Opportunity For Influence?

Social Media: Anti-Social, Or An Opportunity For Influence?

“Are sites like Twitter, Facebook and YouTube making it easier for customers to hate you?” This was the question posed...

Review: Sysomos Social Media Monitoring Tool

Review: Sysomos Social Media Monitoring Tool

I’ve explored many social media monitoring tools over the last few years. This week I added to the list when...

Social Gaming Hitting A New Level

Social Gaming Hitting A New Level

Last week, Microsoft rolled out a new update to its Xbox 360 dashboard. Among other changes, the update added Twitter...

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