Category Archives: crisis communications

Metallica Update: Post ‘Em All

A quick update on the Metallica situation - as I wondered in my earlier post about the Metallica/blogger review situation, it looks like this was a giant mis-communication that blew up in the band’s face.

Metallica: …And Censorship For All

Metallica has done it again. Forget going after people pirating their music; this time they’ve gone after people writing about it… after inviting them to hear it.

American Airlines’ Reputation Crisis

American Airlines has received a lot of negative attention recently.
In January a snowstorm in Chicago caused the cancellation of numerous flights. This week the airline cancelled over 3,000 flights (more than 600 today alone) to conduct wiring checks on the planes, stranding more than a quarter of a million passengers.
To add to the airline’s [...]

How Do You Define ‘Media’ In A Crisis?

I recently witnessed the government’s emergency management operation in action when flooding in the Ontario community of Huntsville left roughly 120 homes under 5 feet of water in early January.
I was the communications guy at the Provincial Emergency Operations Centre. While we never moved from a monitoring role, it was fascinating to see things [...]

AlertMap: Cutting-Edge Emergency And Disaster Information Tool

If you’re even remotely interested in emergency information, check out AlertMap. This disaster-focused mashup pulls together data from some 600 sources to provide an amazingly valuable service.
The tool, from a Hungarian non-governmental organization, is an exceptional source for up-to-date worldwide disaster information .
AlertMap displays 55 categories of emergencies and disasters from fires, to avian flu, [...]

Hyperlocal Media Coverage Of California Malibu Fires

While researching my presentation for the recent Talk Is Cheap unconference, I came across a fantastic post by Mark Glazer. Alongside discussing the response of media outlets to the first set of fires, Glazer noted the lack of hyper-local coverage of the fires.
What many people who are evacuated really want is simple information on the [...]

California Wildfires - Using New Media to Communicate In A Crisis

Immediacy is one of the great things about new media/web 2.0.
Nowhere is this more apparent than in the coverage of the devastating wildfires down in California recently.
I’m fully aware that crisis communications must focus on traditional channels - TV, radio, print - in today’s media environment. However, quick and responsive new media tactics provide [...]

The Front Fell Off

Forget media training - here’s a great video parody of a CEO in full damage control mode, courtesy of comedians John Clarke and Bryan Dawe. Enjoy:

(Thanks to David Griner, via Presurfer, for drawing my attention to this)

Utah Mine Collapse - A Communications Crisis

Unless you’ve had your head in a box recently, you know about the Utah mine collapse and the desperate search for six miners trapped inside.
The owner of Crandall Canyon mine, Robert Murray, isn’t known for being shy, and this is no exception. The outspoken Murray has been front-and-center since this crisis began.
A lot of people [...]