Issues management is all about catching problems before they become crises. Your communications plan should help you to prepare for that.
I’ve written occasionally about companies that have messed-up their issues management, so it’s nice to write occasionally about a company that got it right.
Time will tell if Chapters Indigo has successfully kept this issue from escalating. Personally I think they’ve done a pretty good job so far.
There’s been a lot of talk recently about companies’ reactions to fans’ online activities. Target, Ford and Hasbro have all been on the receiving end of many bloggers’ wrath following their responses to these activities (rightly or wrongly, depending on the situation).
Hasbro, in particular, seems to be having a hard time getting its message out [...]
Rogers stirred up a storm this week with revelations that it is splicing its content into other companies’ webpages.
All of the reports I’ve seen have referred to this under the banner of "net neutrality."
For those of you that don’t speak geek, here’s the basic gist.
Rogers is, in essence, forcing customers to view content they haven’t [...]
Steve Jobs stirred up a storm this week when he announced a $200 price reduction for the iPhone just two months after its release (see the video here)
Not surprisingly, Apple’s early adopters, who paid full price for the iPhone not long ago, weren’t too happy. Importantly for Apple, early adopters also tend to be influencers [...]
Last Friday, Google announced that it would start hosting material from several large news agencies, including Associated Press, Canadian Press, the UK Press Association and more, through Google News.
Not surprisingly, this has been a little controversial - the announcement raised concerns that this change will take traffic and revenue away from other online news sources [...]
