Category Archives: social media

Anti-Brandjacking Basics: 10 Profiles To Claim For Your Company

Have you taken the basic steps to prevent people from hijacking your company’s brand? Or have you left the door open to it happening right now?
I’ve been thinking a lot about brandjacking fortunately. Fortunately, I’ve been thinking about it in terms of prevention rather than having to fix it.
Brandjacking is a broad term, the most [...]

Scribnia Helps You Discover And Review New Blogs

A little while back, a few people drew my attention to Scribnia. I glanced at it at the time, but unfortunately I didn’t have a chance to dig too deeply. In a way I’m glad that I didn’t, as since then I’ve watched it grow into a very useful tool and I think my opinion is [...]

Feedburner and FriendFeed: FailBurner

Feedburner is probably one of the most-used services available for bloggers. Its RSS analytics, promotion and advertising features have made it a staple of many peoples’ blogging toolkits.
FeedBurner was also a first mover in the market, enabling it to attract a large number of people before viable competitors appeared. Thanks to its purchase by Google, [...]

Community Alone Isn’t Enough

One of my favourite roles to play (and one that likely annoys my colleagues the most) is that of devil’s advocate. I try to constantly question the things that everyone takes for granted, because one day things will change. It happened to many traditional PR folks, and if we don’t keep a close eye out [...]

You Aren’t Always Right

As our team does more and more online outreach on behalf of our clients, I’m increasingly coming to realize that you can’t expect to “win” every debate.
Interestingly enough, “you” in this case can refer to either side of the discussion.
Companies – you don’t have to win
As a communications pro, with inside knowledge of the company/companies [...]

25 Questions To Make Your Social Media Workflow Work For You

You’ve pulled together a social media team, you’ve set your objectives, you’ve developed an integrated communications strategy that combines online and offline communications, and you’ve won the buy-in you need to start to engage online.
The first part of your system should ideally be listening, after which you can begin engaging in online conversations and [...]

Five Levels Of Social Media Responses

You’ve leapt onto the social media bandwagon. You’ve dived headfirst into the murky waters of Twitter. You’ve used a few other cliched sayings along the way, too. Suffice it to say, you’re monitoring what people are saying about you and you’re starting to respond to them.
Maybe you’re using free tools like Google Alerts, Twitter Search [...]

Emotion doesn’t trump reality

In recent months I, along with many other people, have voiced concern about the influx of “social media experts” with no real background in communications but a strong enthusiasm for social media tools. We’ve worried publicly that they lack real-world experience and strategic communications insight and that these two things will lead to their failure [...]

Social Media Is Becoming A Commodity

Anyone can do media relations. Anyone can pitch a journalist. Some people can even do it well. However, no-one in their right mind is going to hire your firm because you pitched a straight media relations campaign to them because everyone is pitching it.

Social media is fast becoming a commodity, just like media relations. A few [...]

There’s Nothing Magical About Social Media Principles

We often hear how social media is “different” – how it changes everything about your communications. How you have to throw the old rules out the window when launching into social media tools. I respectfully disagree.
Too many “social media experts” treat these kinds of principles as though they separate social media from other forms of communication, [...]