Archive for the ‘wikis’ Category

Flight 1549 On Wikipedia: 90 Minutes; 176 Edits

flight1549 On January 15, 2009, US Airways flight 1549 made a crash landing in the Hudson River in New York after experiencing a "bird strike" (which, as Eddie Izzard points out, is really more like "engine suck").

Fortunately (and surprisingly), no-one died as a result of the incident, but it made headlines around the world. Alongside this, the Twitterati gleefully latched onto another "Twitter beats the mainstream media to the punch" story, helped by the mainstream media shining a light on the way the story rapidly spread through the twitter- and blogosphere.

By pure coincidence, I was on a regular call with a travel-related client (unaffected by the crash) at the time, and I certainly found Twitter useful in passing them relevant information in the minutes following the crash.

Another, less apparent effect online was the creation and rapid editing of a Wikipedia entry for US Airways Flight 1549. In the 90 minutes following the incident, 176 edits were made to that page.

Brendan Hodgson and Niall Cook from Hill and Knowlton (a competitor of Thornley Fallis) pulled together a great time-lapse video of the changes over those 90 minutes. If you still need convincing of the speed and power of social media, take 90 seconds to watch this video.

Powerful, no?

(Hat tip to Dave Jones for drawing my attention to this video)

Government 2.0 Best Practices Wiki

Given my former life in the Ontario government, I was recently thrilled to see a new effort by Mike Kujawski – the Government 2.0 Best Practices Wiki.

As Mike says:

Every workshop or conference I speak at, I am asked the same first question by most public servants: “Who else is doing this in government?”. I want this wiki to have all the answers and to continually grow as new initiatives arise.

If you work in government, in any country, and have examples of social media use within your organization, I strongly encourage you to contribute and to help Mike make this effort succeed.

Social Media Training Wiki: How Did We Measure Up?

In mid-December 2007, I established three objectives for the Social Media Training Wiki:

  • Social Media Training WikiMore than double the number of site members by the end of January 2008
  • Double the number of contributions by the end of January 2008
  • No existing pages with content placeholders by the end of January 2008

Results

Well, it’s the end of January; how did we do?

  • More than six times the number of site members (113)
  • Almost three times the number of contributions (374)
  • Some pages do still have content placeholders

Thumbs up!Two out of three. Not bad, given that the site also has seven new topics since the last post, including the beginnings of an RSS primer (in response to Shel Holtz’s helpful comments).

New Objectives

Time for some new objectives.

Last time around I set some areas of focus:

  • Recruiting new members (you can sign up here)
  • Encouraging renewed contributions from existing members
  • Fleshing-out existing topics
  • Adding advanced topics

I think these remain valid, so my new objectives are also based on these:

  • New members: 175 total members by the end of February 2008
    • Roughly a 50% increase
    • Why am I happy with such a small number of members? Because you don’t need to sign up to read and learn from the wiki. 175 experienced social media folks contributing to the wiki would be awesome
  • Renewed contributions: 500 total contributions by the end of February 2008
    • A 34% increase
  • Fleshing-out existing topics: Zero placeholders on existing pages by the end of February 2008
  • Advanced topics: New section of advanced concepts in place by the end of February 2008

Key Topics

To help people focus on the key topics, here are the gaps I see on the site right now:

  • Blogs – we need details on the pros and cons of blogs as social media tools
  • Blog Monitoring – this page needs populating
  • Micro Blogs – this page is short on pros and cons
  • Podcasts – what are the drawbacks of podcasting as a medium?
  • Social Browsing – I’m still not sure if this deserves its own page. If it does, it needs more content
  • Social Media News Release – what are the drawbacks of this format?
  • Social Networks – this page is short of content on general features as well as the pros and cons of using social networks from a marketing perspective
  • Video Blogs – This niche topic needs fleshing out
  • Case Studies – this isn’t one page, it’s every topic. I wrote yesterday about the lack of social media case studies out there. This is a chance to help correct that.

How You Can Contribute

Spread The Word

A big thanks to Lee Hopkins, Shel Holtz, Donna Papacosta, Dirk Shaw and everyone else who has written about the wiki already. The more people that know about this, the more will get involved in strengthening this resource.

Add To Existing Pages

Are you an experienced user of any of these tools? Why not take five minutes and add a few notes on one of these topics?

Add New Topics

If you spot a gap in the topics on the wiki, go ahead and fill it!

Help Others

There’s more to the site than just the wiki content. Every page on the site feeds into a site-wide discussion forum. If you have questions, post them! If you have answers, help people out.

Let’s add to this momentum. Let’s make the Social Media Training Wiki an even more valuable resource for the community.

Check out the wiki.

(photo credit: -murilo-)

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Social Media Training Wiki: An Update

Just over a month ago I threw out a challenge to the online PR community:

[...] As a community, let’s develop a best-practice social media 101 training program.

Let’s create a one-day, scratch-the-surface program that will help employees who are new to this social media thing to find their feet.

Let’s put it out there for the good of the community.

Let’s encourage people to adapt it and adopt it.

Let’s see if we can raise the bar for social media knowledge in our organizations.

Check out the wiki. [...]

smtwSo, what’s happened since then?

Progress:

  • A total of 135 contributions
  • 17 registered contributors, including some experts I respect greatly and was very happy to see
  • 12  useful ‘social media 101′ topics, including current talking points like ethics, blogger relations and the social media news release

Challenges and Opportunities:

I don’t think the site has yet gained the momentum it needs to, in terms of visitors, topics or depth of content. This isn’t entirely unexpected, as I’ve been otherwise occupied recently and haven’t given the site the attention it deserves.

So, where to take the site from here?

I plan to focus on four areas:

  • Recruiting new members (you can sign up here)
  • Encouraging renewed contributions from existing members
  • Fleshing-out existing topics
  • Adding advanced topics (Colin McKay suggested an open source business case, for example)

A Renewed Challenge

First up, I’m renewing the challenge to you.

Do you have expertise to share? Then join the community and help to create a resource for the benefit of everyone.

Are you new to the scene? Tell us what you want to know – either in the comments here or on the wiki discussion forums.

Objectives

I’m also setting some specific objectives for the short term, transparently, for everyone to see:

  • More than double the number of site members by the end of January 2008
  • Double the number of contributions by the end of January 2008
  • No existing pages with content placeholders by the end of January 2008

As a community, let’s develop a best-practice social media 101 training program.

Check out the wiki.

Wetpaint: Merging Wikis With Discussion Forums

I just discovered Wetpaint – a free wiki-hosting site that fully integrates a discussion forum into every wiki.

This site is very cool – it produces great-looking sites and has already attracted big names like CSI: NY, Food & Wine magazine, fuse.tv and Mythbusters as clients. According to a recent release, Wetpaint currently hosts almost 600,000 wikis.

The company announced last week that discussion forums are now integrated into every page of each wiki. As Techcrunch put it:

Posts can be tagged, the view expanded/contracted, there are email notifications of new messages, and the search feature works well. Any forum thread can also be turned into a wiki with a couple of clicks.

On top of that, all of each site’s posts (from every page) are also pulled together in one central forum, where you can view them by keyword tag.

Alongside the simple, easy-to-use interface and neat discussion forums, Wetpaint has a few other cool features:

  • Facebook Application: Lets users create wikis on their Facebook page
  • OpenID: Users can use their OpenID to sign in to any Wetpaint site
  • Google Analytics: Wetpaint helps users understand how their site is performing by tracking use through Google Analytics.

Ad-free wikis for educators are another nice touch. Wetpaint supports most of its wikis through ads on each site. However, they’ve introduced ad-free sites for teachers to let them use wikis in the classroom.

(One other thing – it looks like Wetpoint has a top-notch support team – a few people noted concerns through the comments on Techcruch’s coverage, and Wetpoint responded to each of them within a couple of hours.)

Why is this useful for marketers? Because it further reduces the barriers to consumer participation. By introducing a user-friendly, attractive interface and multiple ways to get involved, Wetpaint makes it easier to encourage contributions and start conversations.