Seven Reasons Your Company Needs To Prepare For Crises

Seven Reasons Your Company Needs To Prepare For Crises

Does your company have a communications plan for when it gets hit by a crisis? Chances are, you don’t. Time...

Does Online Customer Service Encourage Dissent?

Does Online Customer Service Encourage Dissent?

One of the highlights of South By Southwest for me so far was the Customer Support in a 140 Character...

Book Review: Switch – How To Change Things When Change Is Hard

Book Review: Switch – How To Change Things When Change Is Hard

Every so often, a book comes along that somehow boils really complex topics down to such a concise form that...

Radian6 Launches Real-Time Monitoring And Engagement Console

Radian6 Launches Real-Time Monitoring And Engagement Console

Radian6 has announced a new tool that has the potential to be a paradigm shift in how companies manage their...

FourWhere Mines Foursquare For Venues, Tips

FourWhere Mines Foursquare For Venues, Tips

This morning, social media monitoring and analysis provider Sysomos launched a new service, FourWhere, which mashes-up Foursquare and Google Maps...

Evolving the Social Media Marketing Ecosystem

Evolving the Social Media Marketing Ecosystem

In January this year I put forward my thoughts on the social media marketing ecosystem in which we operate in...

Social Mediators 3 – Privacy and Personal Brand

Social Mediators 3 – Privacy and Personal Brand

In this week’s Social Mediators, Joe Thornley, Terry Fallis and I discuss our take-aways from two recent social media events...

Book Review: Influence – The Psychology of Persuasion

Book Review: Influence – The Psychology of Persuasion

When I pulled together my reading list for 2010 (side note: two months down, four books read. Rawk!), there were...

Work/Life Balance… or Blend?

Work/Life Balance… or Blend?

How do you think about your approach to your personal time management? A couple of years ago I heard something...

Social Mediators Episode 2: Are You Always One Of Us?

Social Mediators Episode 2: Are You Always One Of Us?

In this week’s episode of Social Mediators, Joe Thornley, Terry Fallis and I discuss work/life boundaries. Specifically, are you always...