A Quick Thought On Online Privacy

A Quick Thought On Online Privacy

By posting information online, we're making a choice to make it available to other people. We take that for granted. If someone doesn't realize they're making that choice - if they don't realize that's what's happening - is it still right to mine that information in the same way?

How To Write A Good Communications Plan – Part 5 – Objectives

How To Write A Good Communications Plan – Part 5 – Objectives

As the old saying goes, you need to know where you're going before you can know how to get there. Likewise, before you can plan out your strategy... before you even start to think about your media products or event... you need to nail down your objectives.

Street Art To The Next Level

Street Art To The Next Level

I just found this video through Chris Brogan’s site. This is incredible. I don’t know what to call this kind...

If You Allow Comments, For Goodness Sake ALLOW Comments

If You Allow Comments, For Goodness Sake ALLOW Comments

If you’re going to encourage your clients to interact with you, for Pete’s sake do it right. I was talking...

Why Apple Doesn’t Need Social Media

Why Apple Doesn’t Need Social Media

Apple has a pretty well-known disdain for social media. Despite being the one company that, more than any other, raised...

How To Write A Good Communications Plan – Part 4 – Stakeholder Analysis

How To Write A Good Communications Plan – Part 4 – Stakeholder Analysis

This is the fourth in a series of posts exploring how to create a good communications plan. Last time we...

Experimenting With Mobile Video

Experimenting With Mobile Video

Mobile video is growing in popularity. A few years ago we couldn’t imagine recording video from our phones; now, a...

How To Write A Good Communications Plan – Part 3 – Environmental Scan

How To Write A Good Communications Plan – Part 3 – Environmental Scan

This is the third in a series of posts exploring how to create a good communications plan. Over the next...

How To Write A Good Communications Plan – Part 2 – Context

How To Write A Good Communications Plan – Part 2 – Context

The "context" section of your plan focuses on setting the scene. This isn't about details of an announcement - heck, you haven't reached the part where you decide what your communications objectives or strategy will be yet. This is about the background to your initiative.

Chapters Indigo Shows How To Handle A Product Recall

Chapters Indigo Shows How To Handle A Product Recall

I've written occasionally about companies that have messed-up their issues management, so it's nice to write occasionally about a company that got it right. Time will tell if Chapters Indigo has successfully kept this issue from escalating. Personally I think they've done a pretty good job so far.