Tag Archives: customer service

Four Lessons From Twitter’s Spam/Customer-Busting Episode

August 4, 2008 – 11:04 pm

Four lessons that companies can learn from Twitter’s latest customer-service episode

By Dave Fleet | Posted in Twitter, public relations | Comments (7)

Orderit.ca Delivers Excellent Proactive Customer Service

July 29, 2008 – 11:56 pm

Well done to Orderit.ca. I’m thoroughly impressed. With one piece of proactive customer service they’ve erased any bad feelings I had about my experience and turned me into an ambassador for their company.

By Dave Fleet | Posted in miscellaneous | Comments (5)

WestJet Shows The Value Of Providing Friendly Service

May 26, 2008 – 10:58 pm

It’s always a pleasure to write good things about a company. Today I’m pleased to do this for WestJet.

By Dave Fleet | Posted in miscellaneous | Comments (4)