Digital | davefleet.com

Posts Tagged ‘digital’

Sort Your Digital Presence Out!

09.02.11

This post stems from a conversation I had with Ed Lee tonight (we agreed). Before anyone gets all upset, I’m a big advocate of social media… in the right situations… with the right foundations. This post is about those foundations.

Ever been in a meeting with a colleague, friend or client who has an idea or business, has a basic web presence, and wants to use social media to enhance that presence? What’s your reaction?

I’ve encountered this a few times over the last few years. My initial reaction to those conversations is fairly consistent. Something like:

“It’s great that you’re considering adding social media to your media mix. We’d love to help you with that. However, while we’re planning that, you might be better off spending your time and money strengthening your existing digital presence.”

Here’s the thing – social media has the potential to be powerful, if used in the right situation, in the right way, with the right other tools. However, given that social media tactics occur largely online, if they’re successful they’re likely to drive people to your website. It may not be the end goal (which might be feet through the door of your physical store), but it’s a likely step along the way.

If your digital marketing isn’t up to scratch, your social media investment could be largely wasted.

Rather than (or, long-term, in addition to) fostering or developing an online community, I would rather we help a company to bring its main website up to scratch; to sort out their search engine optimization (SEO); or perhaps develop a useful email marketing program.

I would rather they invest money in the unglamorous foundation now rather than try, and fail, to turn things on their head with a social media program that drives people to a 1990′s-esque brochureware website. Fortunately, I work at a company with people who are talented at both social media and “traditional” digital marketing, so we have that option.

Of course, while this is happening, we have the opportunity to listen and learn about the conversations that are occurring online, and to plan an effective approach using some of these new tools about which I write so frequently.

Foundations first, then experimentation.

What do you think?

Posted in: communications, social media

Tags: communications, digital, marketing, social media, website

13Comments

SearchWiki: Six Implications For Public Relations Professionals

08.11.24

Google recently announced SearchWiki, a way for people to customize their search results by promoting, deleting, adding and commenting on search results. I see six implications of this change for digital public relations and marketing professionals if this becomes a popular feature:

Another place to monitor
Increased customer interaction
Control by the customer
Advantage goes to the existing players
More expensive Adwords
(Unconfirmed) SEO potential

First, though, a few basics for those of you that haven’t heard much about this yet…

What is Google SearchWiki?

Essentially, Google SearchWiki represents the “diggification” of Google that has been discussed on sites like Googlified and Valleywag for a long time now. This, in its own way, turns Google search results into a wiki, where people can promote, relegate and comment on search results for every search term.

At a practical level, SearchWiki means that when you’re logged-in to Google you’ll see three new buttons alongside each of your search results:

Promote – moves the item to the top of the list of results
Remove – does exactly what it says
Comment – lets you leave a public comment about the result

There are also links at the bottom that let people add new sites to the results page, and allow people to see the notes that other people have made about their search results.

Why are they doing this?

I see a couple of reasons why Google has done this (and no, altruism isn’t one of them). Both of them relate to advertising:

People are likely to spend more time on Google now – in the past, success for them was people finding what they were looking for and leaving Google quickly;
People may come to Google (even) more as they can tailor the results for their commonly-used search terms
People will increasingly see their own preferred sites in the search results, making Google Adwords an increasingly important way of getting noticed

Why should PR professionals care?

First, a caveat: I don’t know what proportion of Google users have (and use) a Google account. I suspect it may not be that high, but that’s just a suspicion. If the numbers are low, relatively few people will have access to these features so their impact may be limited.

Should Google SearchWiki take off, it has several important implications for public relations and digital marketing professionals:

Another place to monitor – The comments on search results represent another place where people can publicly comment on your brand
Increased customer interaction – For companies going beyond simply monitoring online conversations the comments on search results for your brand are yet another place to engage your existing and potential customers.
Control by the customer – Assuming SearchWiki becomes popular, it has some important implications for search engine marketers. For those working in good faith to legitimately optimize sites, they may see an increased return on their efforts. However, black-hat SEO people beware – if you somehow manage to ‘game’ the system but your site isn’t relevant, people will be able to simply remove the site from their future results. What’s more, while Google won’t currently use peoples’ voting when determining search results, there also remains the possibility that they will begin to in the future. Given Google’s data-driven nature, I’d be astonished if they don’t eventually do something with that data.
Advantage goes to the existing players – As people increasingly tailor their search results, the companies that are already in the game have an increasing advantage. The more results that people promote in their list, the harder it will become to break through into the first page of results.
More expensive Adwords – This directly relates to the previous point. The harder that it becomes for companies to break through into the first page of results, the higher demand will be for Google’s ads on those results, and the more expensive the ads for those pages will become.
(Unconfirmed) SEO potential: This may open up a whole new aspect to SEO – trying to optimize your SearchWiki comment results. There are just rumours and rumblings about this, though.