Posts Tagged ‘guidelines’

57 Social Media Policy Examples and Resources

Over time I’ve found myself doing more and more foundational work for organizations looking to dip their toes into social media. One of the key elements of this work, in my opinion, is creating a social media policy that fits well with the organization’s goals, culture and risk tolerance.

But where to start?

As it happens, lots of organizations publish their social media guidelines online, ready for you to review and use yourself. Here are 57 61 great social media policy templates and resources to use when building your own. (thanks for the suggestions in the comments!)

Social Media Policies and Guidelines

Source Resource
American Express Open Forum 3 Great Social Media Policies to Steal From (Kodak, Intel, IBM)
American Institute of Architects Policy on Staff Use of Social Media
American Red Cross Online Communications Guidelines
Australian Public Service Commission Interim protocols for online media participation
BBC Use of social networking, microblogs and other third party websites
BBC Editorial Guidelines
British Telecom Social Media Guidelines
Best Buy Social Media Policy
Chartered Institute of Public Relations Code of Conduct
Cisco Internet Postings Policy
Coca Cola Online Social Media Principles
Dell Global Social Media Policy
Daimler AG Social Media Guidelines
FedEx Blog Policy
Feedster Corporate Blogging Policy
Fellowship Church Blogging Policy
Flickr Community Guidelines
General Motors Blogger Policy
Georgia Tech Guidelines for Student Blogging
Harvard Law School Corporate Blogging Policies and Guidelines
Hill & Knowlton Pledge for Bloggers
HP Blogging Code of Conduct
IBM Social Computing Guidelines
Intel Social Media Guidelines
International Olympic Committee IOC Blogging Guidelines
Jaffe PR Social Media Policy Procedures and Social Network Policy Procedures
Kaiser Permanente Social Media Policy
Kodak Social Media Tips
Krones AG Tips for using social media (English and German
LiveWorld Creating social media guidelines for your employees
Mayo Clinic Participation Guidelines
Mayo Clinic Comment Policy
Mayo Clinic For Mayo Clinic Employees
Mosman Municipal Council Twitter Guidelines
Opera Employee Blogging Policies
Oracle Social Media Participation Policy
Plaxo Communication (Blogging) Policy
Porter Novelli Blogging & Social Media Policy
Razorfish Employee Social Influence Marketing Guidelines
Reuters Social Media Guidelines
Robert Scoble The Corporate Weblog Manifesto
U.S. Air Force Blog Assessment
U.S. Air Force New Media and the Air Force
U.S. Coast Guard Social Media – The Way Ahead
U.K. Civil Service Principles for Participation Online
Yahoo! Employee Blog Guidelines

Other Social Media Policy Resources

Source Resource
Dave Fleet Corporate Social Media Policies eBook
About.com Blogging and Social Media Policy Sample
Business Week A Twitter Code of Conduct
Doug Cornelius Blogging/Social Internet Policy (for law firms)
Electronic Frontier Foundation How to Blog Safely (About Work or Anything Else)
Elizabeth Hannan Corporate Social Media Policy Guidelines
Mashable Should Your Company Have a Social Media Policy?
New PR Wiki Blogging Policies List
Nonprofit Technology Network Tips for Writing Your First Social Media Policy
Shift Communications Social Media Guidelines Template
rtraction Policy Tool for Social Media
Social Computing Journal Enterprise Social Media Usage Policies and Guidelines
Social Media Governance Policy Database
SocialFish Social Media, Risk, and Policies for Associations
SocialFish Drafting Social Media Guidelines

Are Social Media Rules Defined By Transgression?

It feels like every week we see another company or organization launch itself into social media, only to get beaten down by the blogosphere. Last week it was Skittles; this week it’s Facebook redesigning its site (again).

But where do rules to which we hold these companies come from?

Listening to an old episode of CBC’s Spark podcast today, I noticed Mitch Joel posed an excellent question:

Do we define social media rules by their transgression?

How many of these “rules” exist before someone breaks them, and how many are made up once people decide they don’t like companies’ actions?

Sometimes it’s obvious.

But what about others? What about the rules that aren’t as clear, and that only become apparent when people get upset about others contravening them (even though they don’t exist yet)?

What about Burger King’s Facebook app that offered a whopper to users who sacrificed a few long-lost high-school friends for a whopper? Where were the rules about that written? What about companies who use humour in their online campaigns (Motrin, for example) and get crucified when others find it offensive rather than funny?

These are two examples; rather than focus on those I want to look at the bigger picture.

Does the blogosphere takes people and companies to task for breaking rules that don’t yet exist?

Five Tips For Pitching Me

As time goes on and the number of readers of this site slowly grows, I’m receiving an ever-increasing number of pitches from people hoping that I’ll write about their product, service or news. Very few of them are any good.

Occasionally I receive a good pitch. Sometimes I’ll even write about good blogger outreach. On the other hand, if I receive a bad pitch there’s a chance I may write about that too.

I’m open to people pitching me. If you read my site over time, then you already know me and you probably know how I like to be pitched. However, I know how the communications business works. Unfortunately, if you have a new client or you’re new to an account the chances are fairly high that you won’t have the time (or budget, for that matter) to dig way back in every blogger’s archives to see what they’ve written about pitching.

So, today I’m following in the footsteps of people like Jason Falls and Todd Defren have also done – I’m publishing a set of tips on how to pitch me. When I have a spare second, I’ve also added this to my blog header so it’s available on every page of this site.

I don’t need special treatment (quite frankly I’m astonished that anyone wants me to write about them). In general, if you follow these tips you’ll likely do ok pitching most bloggers. If, on the other hand, you send me what I consider a bad pitch:

  1. I’m not going to read it
  2. You’re wasting your time and/or your client’s money.

Hopefully this will help at least one person to change the way they approach pitching. If you have your own site, you may want to consider doing the same thing yourself. Who knows, it may help to improve the pitches you receive. If not, at least you’ll have a page to point people to when they spam you.

Five (plus one) tips

If you’re about to pitch me, I have five tips for you (plus one for luck):

  1. Know what I write about
  2. Know where I live
  3. Remember my name
  4. Write to me personally
  5. Use the ‘to’ field in your email
  6. Bonus: Get to know me first

#1: Know what I write about

I write about social media, communications and marketing. If your pitch isn’t about one of those topics, you should refine your target list.

#2: Know where I live

I live in Toronto. If your event is in San Francisco and you’re not planning to fly me down there, I’m not likely to be interested. If it’s in Toronto, however, you’re on the mark.

#3: Remember my name

It’s in the URL of the blog and at the top of every page. It’s Dave Fleet. Not “Dear Blogger” or “Dear Sir/Madam.” Thanks!

#4: Write to me personally

I’m a person. I appreciate a personal email that acknowledges why the pitch is relevant to me, breaks the ice and shows that I’m not just another email address on a list. I don’t mind if you copy a press release at the bottom of the email, or provide me with a link. If that’s all you send me, though, I’m not reading past the headline.

#5: Use the ‘to’ field in your email

Simply put, if you ‘bcc’ me on an email it’s game over. Odds are that if you follow the other guidelines above, you won’t do this.

#6: Bonus: Get to know me first

I’m more likely to read your email if I already know you. It doesn’t guarantee that I’ll write about your topic – especially if you don’t follow the other tips here – but the odds go up substantially. I’m not hard to find – try here.

Sound reasonable to you?

New Internet Guidelines For Civil Servants: A Step In The Right Direction

UK civil servants have a new set of guidelines for working online, and they’re actually good!

The Guardian reported yesterday on a new set of guidelines released for British civil servants, laying out how they should interact with people on the web.

The new guidelines were revealed in a Parliamentary question on June 18.

On the face of it, they’re solid:

“Principles for participation online

  1. Be credible
    Be accurate, fair, thorough and transparent.
  2. Be consistent
    Encourage constructive criticism and deliberation. Be cordial, honest and professional at all times.
  3. Be responsive
    When you gain insight, share it where appropriate.
  4. Be integrated
    Wherever possible, align online participation with other offline communications.
  5. Be a civil servant
    Remember that you are an ambassador for your organisation. Wherever possible, disclose your position as a representative of your department or agency.”

These are great, right? Five simple, easy-to-understand principles for civil servants working online. Working in the public sector, I know that clear writing like this is rare.

This is just a first step, however. The Guardian didn’t mention an important part of the exchange:

“Our next challenge for the power of information taskforce is to develop more detailed guidelines to encourage civil servants to take the first steps to engage with online social networks.”

It looks like this is just a pre-cursor to something more substantial, but this is a step in the right direction.

Clear guidelines like the ones just published are just the kind of thing that governments need to help them deal with citizens today.

Let’s hope that the next set are just as good.