Posts Tagged ‘media’

Clay Shirky On The New Media Environment

I’m getting a little bit Tumblr-esque here with a short post – I’m going to let the video do the talking for me.

I’ve spent a lot of time recently thinking about the media landscape – how owned, earned and paid media fit together, and how organizations can best use them to communicate with their audiences.

Yesterday Mitch Joel posted a video of Clay Shirky speaking at the TED@State event in Washington, DC last June. Shirky does a great job of explaining several things:

  • Why the shiny new objects aren’t the important ones for organizations
  • Why the Internet is bringing all of the different forms of media together
  • How social media is fundamentally changing our communications landscape

The video lasts 15 minutes, but it’s worth it as Shirky explains why the current shift in media is the biggest in human history.

A Dark Future For Journalism – The Editorial/Ad Wall Is Down

Several weeks ago we received a presentation from a major Canadian newspaper publisher entitled “New Approach to Media Relations for PR Consultants.” In it, the presenter outlined a new process available for PR folks pitching their clients’ work. While I couldn’t attend at the time, I obtained a copy of the deck and got a thorough debrief from the people who were in the room. I’m glad I did, as what I learned horrified me.

Worried businessmanI waited for a while before writing this post, as I let the implications of what I learned sink in and decide if I was over-reacting. I found myself back where I started, though – in a state of something approaching despair about the state of the mainstream media and what it means for public relations as we know it.

The bottom line: the newspaper publisher was directly pitching us the promise of editorial coverage paired with advertising. Quoting their presentation:

“We can help your clients marry their PR message with their Advertising message to strengthen their brand.”

The Old Media Relations Process

As it stands, you can simplify the basic existing process down to three steps once an initiative is underway (yes, this is dramatically over-simplified but it covers the basics):

  1. Develop a news release or pitch
  2. Send the release over the wire/pitch it to journalists
  3. Hope for the best

The Emerging Process

The new approach to media relations, according to the publisher:

  1. Call your “friendly” contact and tell them about:
    • The product
    • The key message
    • Target audience
    • Target markets
  2. Provide publisher with:
    • Editorial themes to complement your key message
    • When you want it in market
    • Where you want it in market
  3. “Open the newspaper(s) and view the editorial content inspired by you and your client with their brand ad exclusively displayed on that page.”

Sounds like a PR person’s dream, right? It might be, if it weren’t for six words in that last bullet. Six words which undermine the entire premise of earned media:

“…with their brand ad exclusively displayed…”

That’s right – they’ll even guarantee exclusivity for your brand on a page, as your ads will make up the rest of the page.

What this means

I get it. The benefits are clear for both sides here. For newspapers, they gain additional revenue while requiring fewer resources to produce the editorial content required to fill their publication.
From an agency perspective, the benefits again are clear - they get the one thing they've always lacked with earned media: control. Control over the message, over the content, over the target audience for coverage. What’s more, they get exclusivity on the page – jackpot.

On the flip side, it seems the church and state divide in media – the editorial/advertising divide – has completely crumbled. Buy ads in their papers, and they’ll even consider your target audience when they write what they still insist is “100% editorial.” My ethical alarm bells are sounding loud and clear here.

An end to credibility?

While only a naive person would suggest that the advertising/editorial line was ever completely steadfast, the credibility that came with independent coverage is what lent “earned media” its title and its value – you had to earn your coverage.

While the presenter insisted that this was only the case for certain sections of their publications, and that the front section was separate to this, it’s a very slippery slope when these companies are desperate for revenue.

This also raises the question of influence on other sections of the paper. Will an editor really run a positively-toned, on-message story for an advertiser against an investigative or negatively-toned piece in another section?

All of these questions further undermine the credibility of the publication. With credibility gone, where does this leave traditional earned media?

(Photo: Shutterstock)

Think Media, Not Medium

HeadphonesI just downloaded the audiobook version of Mitch Joel‘s book “Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.

I bought the hard copy of the book two months ago when it was first released. So why get the audio version too?

Books just don’t work for me any more.

I love books. I have a stack of books in my office and a full bookcase in my home office. I love being able to hold, see, wave-around and annotate the hard copy of something as I consume it. However, I’ve had this book for two months now and am only half-way through.

On the flip side, as I make a concerted effort to live up to my commitment to myself to get back into running I’m finding myself consuming more and more audio content via my iPod Nano.

On the way home from work yesterday, I got through more of the audiobook than I’d consumed in the last two weeks via the hard copy, despite being on vacation.

Communicators: Think beyond one medium

It’s all too easy for us to think in terms of individual communications channels. PR folks do their thing; advertising folks do their thing; maybe the social media folks do theirs too.

That kind of thinking isn’t as effective nowadays, where people are used to consuming information in the way that they want. A ‘book’ doesn’t work for me, but the same content in a different medium is perfect.

As communicators, I think we need to move towards what I think of as a medium-agnostic approach to communications. Part of that is reaching your target audience wherever they inhabit, so each person can consume information in the way in which they choose. So think – are you re-purposing your content wherever you can?

It’s all about making your customers’ lives easier. How are you achieving that?

Image source: sxc.hu, via d-s-n

The Bigger Picture On Public Relations

Marketing guy Seth Godin published a post yesterday entitled “The difference between PR and publicity.” In it he says:

“Publicity is the act of getting ink. Publicity is getting unpaid media to pay attention, write you up, point to you, run a picture, make a commotion. Sometimes publicity is helpful, and good publicity is always good for your ego.

But it’s not PR.”

While I disagree with his assertion that “Most PR firms do publicity, not PR,” I wholeheartedly agree with the central premise of his post.

Public relations is bigger than publicity.

Unfortunately, many other people, including people making communications decisions on behalf of organizations, don’t recognize this fact. They see companies in newspapers, read stories about bad pitches or hear someone ranting about spin and assume that’s all there is to the function.

I’ve written on this topic before, but this topic is worth revisiting in a little more detail.

Most people outside the PR/communications business think public relations consists of a few things

  • News releases
  • Pitching (if they’re bad, then sometimes spamming) journalists

Wrong.

Public relations does cover these two activities (minus the spam), but it is so much more.

Godin defined it as “…the strategic crafting of your story. It’s the focused examination of your interactions and tactics and products and pricing that, when combined, determine what and how people talk about you.”

That’s a better definition than many, but it’s still narrow.

Back in October 2008, the folks on the Inside PR podcast - Terry FallisDavid Jones, and Julie Rusciolelli - broke public relations down into five categories:

  1. Media relations
  2. Government relations
  3. Stakeholder relations
  4. Investor relations
  5. Internal/employee communications

Within the last week alone I’ve worked on three of these five areas (our company doesn’t operate in the other two). I would also add two more categories:

Most people don’t see beyond the first category of communications, because much of it happens behind the scenes.

Speak to anyone who works at a good public relations agency (or fills a broad role in a corporation). They’ll tell you an immense amount of planning, preparation and foundation-setting goes on within any good communications function, and behind any good communications plan.

Anyone who says public relations is all pitches and publicity doesn’t have a clue what they’re talking about.

Don’t “Message” Me

Remember the time when the standard response to any media question was to repeat essentially the same line over and over again?

I certainly do – I spent several years working in government communications, where Q&As essentially parroted the same answer back (yes, “parrot” is a verb for the duration of this post), largely regardless of the question.

It irritated me at the time and seeing it now annoys me even more.

Nowadays, more and more people are realizing that, especially on TV, repeating the same thing doesn’t make you look smart or informed. It makes you look rude and disconnected. Yes, you may get that soundbite, but if you’re live on air, you’re more likely to look like a tool.

The same thing goes for online outreach. Throwing out company messages and stilted corporate wording simply doesn’t work. Social media is all about people. If you can’t be a person, don’t expect people to react well to you.

This doesn’t mean you should just go around damaging your company’s brand by spouting-off about everything. Choose where you engage, address the issue in question and answer questions thoughtfully, while advocating your point of view as best you can. It also doesn’t mean you should go into interviews or onto websites unprepared for questions, but that preparation might be better as a series of general bullets around which you can frame your answers, rather than speaking points you regurjitate verbatim.

Don’t “message” people; talk to them.

What do you think?

Are Media Channels Diverging Or Converging?

Are media channels fragmenting? While looking over the new Vancouver Sun website recently (congratulations again on the redesign to Kirk Lapointe and his team), a blog post by Pamela Fayerman on the Sun’s Medicine Matters blog caught my eye.

Fayerman’s post, entitled Health and medical blogs; what interests you?, offers a couple of interesting thoughts on the changing nature of journalism:

We know that print stories are just a stop along the information highway for readers, not their final destination. Tom Rosenstiel, an author and director of the Project for Excellence in Journalism, says reporters are like hunters/gatherers of information. Our role, on the digital side, is to do the aggregation work so that readers can use links where they can go to learn more.

Meanwhile, on my way home from work yesterday, I listened to the latest Media Bullseye Radio podcast with Ike Pigott. The panel featured a lively discussion about the role, nature and future of mainstream media and how it will influence social media (and vice versa) as different media channels converge.

There’s an interesting trend in these two pieces – they both talk about the different media coming together:

  • Fayerman’s piece mentions media as aggregators (a role frequently played by bloggers)
  • The Custom Scoop team talked about convergence between the different forms of media.

Over the last couple of years I’ve observed lots of discussions about the way that conversations are fragmenting. I’ve bemoaned this trend with social media tools as they take up ever-increasing amounts of time just to stay involved with the diverse channels.

I found it interesting that on one day I came across two mentions, on both sides of the old/new media divide, that mentioned a similar trend.

What do you think? Are channels fragmenting or converging?

Update: Ike offered a useful summary of his key points around convergence in the comments:

  • “Print, radio and television news outlets aren’t really all that different when you look at their web components.
  • The fear among all forms of media about “scooping yourself on your own website” is gone. Getting news on your site first does indeed count as “getting it on the record.”
  • The typical silos that media relations people used to consider are gone. If you’ve got some relevant b-roll for your event or news release, you stand a better chance of getting it on the newspaper’s website than you do of the TV stations pulling from it.
  • Eventually, those outlets that are still competitive now will continue with web as the primary means of distribution, but with legacy branding from when they were primarily pulp or broadcast.”