Posts Tagged ‘Twitter’

Who Are You Online?

Who are you when you’re online? Are you yourself, or are you someone else?

I had a conversation with my colleague Kerri Birtch last night about how we behave online in relation to how we behave in real life. We agreed that we both do our best to be the same “person” in online forums as we are when we’re offline.

On reflection, though, do we really act like this?

Of course, there are the obvious differences like people who have a ghost blogger. I’m talking about more subtle differences, though.

  • Are you more aggressive online?
  • Do you tell more jokes online?
  • Are you more outgoing online?
  • Do you swear more, or less, than you do online?
  • Do you talk about your personal life online?

It’s easy to say that, yes, you do all of the things online that you do offline at home.

Here’s something else to ponder: away from the computer, do you act the same with clients as you do at home? 

I know I don’t. I’m more polite; I tell less jokes. I have a pretty cutting sense of humour, which I keep under control around clients.

What about you? Do you behave the same with clients as you do outside work? I expect not, but you tell me.

Now, put the two of these questions together. Do you act online as though your clients are watching what you post?

Enough of my clients are on Twitter that, alongside my client searches, I have a group set up for all of my clients on the service. Post scroll through that column fairly rapidly. I bear that in mind when I’m twittering, especially during office hours (although sometimes I slip up). I try to remember that existing and potential clients may see what I post, and try to behave accordingly.

There’s a line to tread here, and it’s tough. I want to be myself online, but I know that I occasionally need to self-censor.

Do you?

No to Auto DMs

davefleet - see @ message -> follow -> receive auto DM -> unfollow

Over the last couple of weeks I’ve seen more and more discussion about “auto DMs” on Twitter.

“Auto DMs” are direct (private) messages automatically sent when someone follows an account. Some people have chosen to use these to thank people for following; others have taken it a step further by using auto DMs to encourage others to visit their other web properties.

Today, a client asked me if I could help them set up auto DMs for their their new Twitter followers. I strongly advised them against doing it.

Why?

Automatically-generated direct messages seem to be negatively received pretty much universally.

This isn’t about you, it’s about the people that follow you… and they don’t like it.

Richard Binhammer's campaign against auto DMsDell’s Richard Binhammer has gone on a public crusade against these messages. Every time he receives one, he publicly “outs” the person sending it.

I agree with the people opposed to these auto-DMs. Here’s why:

  • They’re impersonal
  • They’re untargeted
  • They’re often about promoting the sender, and are simply too much, too soon in the relationship
  • They’re the closest thing Twitter has to spam

For a sense of the general sentiment towards auto DMs, check out a quick Google Blog Search on the term.

What do you think? Are people over-reacting? Do you like or hate auto DMs? Do you care?

Related posts:

Reality Check on Twitter

Twitter is everywhere right now. It’s in the news; it’s all over the blogosphere; it’s the latest celebrity toy. I know I’m a big fan of it, and I certainly write about it a lot.

On the flip side, despite exponential grown in recent months, only a tiny proportion of people use Twitter. Yet every day I see more and more “experts” whose experience is limited to getting Twitter followers. So, here’s a bit of a reality check on Twitter.

Twitter is not:

  • Essential to every company’s success, or right for every company;
  • Mandatory for every company out there (remember PR 101? Audience targeting?);
  • The first thing you should do online;
  • Going to turn around your bad business model;
  • Going to fix your shoddy product;
  • A silver bullet for your customer service issues;
  • Used or read by the majority (just ~6 million in total… consider there are 300+ over 500 million (thanks Tamera) people in North America alone);
  • A replacement for other communications/social media tactics (think AND, not OR);
  • A staple requirement in every communications strategy;
  • The same thing to everyone.

It’s a tool. For some it’s an critical tool. For some it’s a useful tool. For some it’s the wrong tool.

Think carefully before getting involved. Think even more carefully before taking generic advice and applying it to your unique business.

Plan your activities strategically. If Twitter, or blogging, or other online tools are right for you then great. Listen, engage or develop your own places. If particular tools aren’t right for your business, don’t use them. Just remember: don’t let fear drive that decision – let your target customers.

</rant>

Be Careful What You Put In Writing

Ian Capstick wrote yesterday about an online bust-up between National Post technology reporter David George-Cosh and marketing consultant April Dunford on Twitter.

All of the gory details are over on Ian’s site; I’m not interested in piling-on to either side of this. However, it does raise one very important reminder, which I coincidentally posted on Twitter the other day:

Be careful what you put in writing

Given April’s comments on Ian’s blog post, I suspect (though can’t confirm) that both of them regret the incident (indeed, the National Post has apologized). However, they will now be captured in Google and it’s cache for a long time thanks to the blog posts that have sprung up around it and the widespread reaction to those posts.

Most of us have written, and subsequently regretted, things in the past. Perhaps not as bad as yesterday’s example, but this a useful reminder that:

  1. When you post something online, you’re not just talking to one other person – you’re potentially talking to tens, hundreds or even thousands of people.
  2. What you write may be out there forever, whether you like it or not.

What’s your take on this situation?

Blogging vs. Twitter – Commitment and Effort – Another Perspective

I recently received an excellent comment on my recent post Blogging vs. Twitter: A Different Kind of Commitment from Doc Kane (@dockane on Twitter), principal of Chicago-based Roscommon – a marketing, communications and PR professional writing services agency. Thoughtful and insightful, I thought it really drove the discussion forward.

His view: the difference between blogging and Twitter isn’t commitment, it’s effort.

With Doc’s permission, I’m re-publishing his comment here, as a post, for your input. What do you think?


I think there are a few simple reasons why we’re seeing businesses jump into Twitter much more readily than they have blogging, and in my opinion, those reasons are mainly related to the effort required to create a blog; a lack of management’s awareness about how to create and maintain one; and the simplicity and effectiveness of Twitter as a communications tool.  Unlike many other forms of new technology, one does not need to be a tech whiz to get up and running on Twitter – and this is a huge advantage over blogging.

Blogs are a lot of work.  To really pull it off consistently one has to have a strategy, enough content to write consistently AND the desire to even do it. But before even starting with a blog, blogging itself needs to first be recognized as valuable by upper management (which I think is still not even close to being a reality), controllable by middle management (in terms of helping/guiding the company blogger) and executable by staff willing/able to do it. And this, I think is where everything stalls. . .before it ever even gets started. . .

In my opinion, the perceived TIME it takes to create a blog isn’t a factor…it’s the EFFORT.

A blog requires major planning and concept development on the part of the writer. So the immediate perception of blogging then, isn’t. . “Ugh, this is going to be time-consuming” (ALL work is time-consuming). . .it’s “Ugh, this is going to take a lot of EFFORT”.  And effort here, is the key. This is particularly true of course, when the assignment to create a blog falls on an employee who could really care less about what they’re writing about.  Trying to be passionate about a company or product that’s not your own, or that you’re not completely in love with, is not easy for any salaried writer/marketer/comms person.  Where you see the difference is with blogs written by consultants and business owners.  The reason is because they have a passion for, and a vested interest in, getting the word out.  They have to blog even if it takes a lot of effort! The salaried writer hardly shares that same spirit or necessity.

So essentially, it becomes a big pain in the butt for everyone involved, making it easier to just shelve the idea until it becomes “necessary”. . .or something comes along that’s simpler:  like Twitter.

When people ask me to explain to them what Twitter is, I tell them it’s like “public texting.”  They get it right away. Okay, so now imagine you’re a manager, and you tell your colleague you want them to hang out on Twitter for a while and text people.  Do you think they’ll be more open to that than all the work that comes with creating a blog post?  You bet. One can sit down and rattle off Tweets to different people machine-gun style, one after another, without much thought. . .or at least until they really get strapped for characters, or are trying paste a link, etc. Not so with a blog:  think, write, edit, give to boss, re-edit, post in CMS, catch typo, re-edit, etc.

Then factor in the time to train, and the software and IT costs, and you’re looking a behemoth of a project just to have an employee create what many still think is a series of ego pieces.  Blogging’s early function as public diaries for quirky personalities still haunts the platform to this day. CEOs don’t dig public diaries.  Especially when they’re public companies.

So, in my opinion. . .it’s the hassle-factor and a lack of knowledge, not the time-factor that keeps the blogging at bay.  Video/Podcasting?  Good luck.  Ask someone to upload a video to any video sharing service and they’ll look at you like you’re nuts!

Isn’t that something IT does?????

Blogging vs. Twitter: A Different Kind of Commitment

Talking with Michael O’Connor Clarke the other day, we both commented on a trend we’ve both observed recently:

Corporations seem to be much more willing to sign-up for Twitter than they are to set up blogs.

We’re seeing companies big and small signing up for Twitter; from Ford, General Motors, Southwest Airlines and Dell to smaller companies like Natura Mattresses and Freshbooks (check out this list of organizations on Twitter).

This isn’t always intuitive. While some companies see the inherent value and potential in communicating directly with their customers, many others are are afraid of it. It’s unpredictable, it’s often not on the topics that you want to talk about and, well, it’s something new for many organizations. So, something must be making the difference.

Of course, we have to remember that social media as a genre of tools is much more advanced, high-profile and, to an extent, accepted than it was a few years ago when blogging first broke. However, that hasn’t helped podcasting become mainstream news the way that Twitter has over the last few months.

Is something else making the difference?

Commitment

Is Twitter less of a time commitment than blogging?

As with so many things, it depends.

If you, or your organization, uses Twitter extensively, it may not be less of a time commitment than blogging. However, it certainly is a different type of commitment.

Writing a blog post takes a solid block of time – you need to set aside anywhere from 20 minutes to a couple of hours for the process, depending on the kind of post you’re writing. Many of my posts here take upwards of 90 minutes to pull together. That can turn blogging into a big black hole for your time.

Twitter is a different kind of commitment. Each post takes just little time. That can give Twitter the appearance of requiring much less of a commitment than writing a “traditional” blog.

In reality that’s not necessarily the case. Many people post multiple times per day. What’s more, as a company representative on Twitter, you need to put a little more thought into what you write. That can make it just as time consuming over the course of a day as blogging. 

Still, is the perception that Twitter takes less of a time commitment leading to companies engaging more readily through it?

What’s your take?

YOUR 40 Top People To Follow on Twitter

My "40 PR-Related People To Follow On Twitter" post yesterday got quite the reaction – both in terms of traffic and conversation. I was thrilled to see the number of people who responded, recommending other people, and happy to observe that I was already following many of those who were recommended.

Bizarrely, as it turns out, you recommended the same number of people that I did (at this point in time, anyway).

So here they are – in no particular order, in the same categories as yesterday – your 40 people to follow on Twitter:

Social Media Folks

1. Amber Naslund@ambercadabra – Director of Community for Radian6
2. Warren Sukernek@warrenss – Director of Content Marketing for Radian6
3. Mack Collier@mackcollier – Social media consultant. Writes The Viral Garden blog
4. Connie Reece@conniereece – Texas-based founder of Every Dot Connects
5. Sonny Gill@SonnyGill – Online/social media marketer
6. Debra Mastaler@debramastaler – Search engine marketer
7. Liana Evans@storyspinner – Online marketer
8. Wayne MacPhail@wmacphail – Emerging media consultant, photographer, Toronto social media scene ever-present, nice guy
9. Connie Bensen@cbensen – Community strategist for Techrigy
10. Charlene Li@charleneli Social media consultant, formerly of Forrester Research. Co-author of Groundswell
11. Leslie Carothers@tkpleslie – Writer and social media "strategist"

Communicators

12. Lisa Dilg@pprlisa – PR exec at PerkettPR
13. Jami Reyes@jamimiami – Public and government relations specialist
14. Kellye Crane@KellyeCrane – PR/MarCom writer and consultant
15. Scott Meis@scottmeis – Senior project director at Chicago communications firm Carolyn Grisko & Associates Inc
16. Arik Hansen@arikhansen – Communications pro based in Minneapolis, Minnesota
17. Andrea Betts@arbetts – New York-based young PR professional
18. James Walker@jaywalk1 – Washington, DC-based communications pro
19. Steve Rubel@steverubel – Senior VP and director of insights for Edelman Digital

Educators

20. Kate Sweester@kaye – Assistant Professor at the University of Georgia teaching PR research and communication
21. Kelli Matthews@kmatthews – PR instructor at the University of Oregon
22. Barbara Nixon@barbaranixon – Assistant professor of communication arts at Georgia Southern University
23. Beverly Macy@beverlymacy – Social media instructor at UCLA (self-nominated)

Corporate Twitterers

24. Scott Monty@scottmonty – Head of social media at Ford and "generally nice guy" – keynoting at the Mesh Conference in Toronto in April
25. Frank Eliason@comcastcares – Comcast’s Director of Digital Care
26. PR Week@prweekstaff – Generic feed for PR Week staff
27. Tonia Hammer@toniahammer – Community relations/PR/social media girl at Molson, and a good friend of mine
28. Adam Moffat@molsonmoffat – Manager of brand and marketing PR at Molson
29. Bryan Cox@molsonbryan – Government relations and PR at Molson
30. Ross Buchanan@molsonross – Another Molson-er
31. Julia Rosen@juliarosien – Natura Mattresses

Miscellaneous Professions

32. Kirk Lapointe@kirklapointe – Managing Editor of the Vancouver Sun and Adjunct Professor at the UBC School of Journalism
33. Edward Branley@YatPundit – New Orleans-based computer consultant
34. Phil Baumann@philbaumann – Registered Nurse. Has a cool presentation on 140 healthcare uses for Twitter
35. Shelli Johnson@yellowstoneshel Founder and Chief Strategist of Yellowstone International – a tourism think tank
36. Andy Quayle@techburgh – CEO of web hosting company Tubu Internet Solutions
37. Jeremy Meyers@jeremymeyers – A/V digital content producer
38. Kim Wood@KimWood – Philly-based realtor
39. Ryan Deschamps@ryandeschamps – e-Learning Services Manager at the Halifax Public Libraries in Halifax, Canada
40. Steve Leon@steveleon – Partner, ShowStoppers press events (self-nominated)

Who else have we missed?

(I don’t normally write long list-like posts like this – hence I’m posting this on a weekend, which I don’t usually do. Normal service, sans-lists, will resume on Monday!)

40 PR-Related People To Follow On Twitter

Thumbs up! Over the course of today I saw (and partook in) several conversations on Twitter around people giving up on Twitter itself because they couldn’t find interesting people to follow.

In some cases, people complained that they could only find ‘social media’ and ‘PR’ people on Twitter. Unfortunately (perhaps), I’m one of them so while I can advise on some good people to follow, my Twitter ecosystem is to a large extent populated by other PR and social media folks.

So, for a little Friday fun, here are my suggestions for 40 PR-related people I recommend you engage with on Twitter. Interesting discussions guaranteed…

Social Media Folks

1. Shannon Paul@shannonpaul – New media creative content consultant at the Detroit Red Wings
2. Chris Brogan@chrisbrogan – President, New Marketing Labs, co-founder of PodCamp and all-round nice guy
3. Jeremiah Owyang@jowyang – Senior Analyst, Social Computing at Forrester Research
4. Laura Fitton@pistachio – Principal and Founder, Pistachio Consulting
5. Jennifer Leggio@mediaphyter – ZDNet social business blogger. Writes smart posts that make me think
6. Julien Smith@julien – Uber-smart, uber-friendly new media consultant from Montreal. Great guy all-round
7. David Alston@davidalston – Vice President of Marketing at Radian6
8. Aaron Newman@aaronnewman – Founder of Techrigy
9. Scott Stratten@unmarketingOttawa 10. Melanie Baker@melle – Community Manager at AideRSS

Communicators

11. Joseph Thornley@thornley – CEO of Thornley Fallis Communications, Canada’s leading PR blogger and my boss
12. Todd Defren@tdefren – Principal at SHIFT Communications
13. Brian Solis@briansolis – Principal at Futureworks
14. Dave Jones@doctorjones – VP of Digital Communications at Hill & Knowlton Canada
15. KD Paine@kdpaine – Measurement guru and ultra-friendly runner.
16. Danny Brown@dannybrown – Owner of boutique agency Press Release PR
17. Doug Haslam@dough – PR pro with SHIFT Communications
18. Michael O’Connor Clarke@michaelocc – VP at Thornley Fallis Communications, blogger since 2001 and general wise guy
19. Mike Kujawski@mikekujawski – Ottawa-based marketing and social media consultant focused on the government sector
20. Shel Holtz@shel – Co-host of For Immediate Release, communicator and co-author of Tactical Transparency
21. Colin McKay@canuckflack – Director of Research, Education and Outreach at Canada’s Office of the Privacy Commissioner. One of several people on this list who constantly question and make me think
22. Neville Hobson@jangles – UK-based PR pro and co-host of the FIR podcast with Shel Holtz

Educators

23. Beth Harte@BethHarte – Adjunct professor at Immaculata University
24. Karen Russell@KarenRussell – PR professor at the University of Georgia
25. Christine Smith@ProfChristineS – PR Educator at Centennial College, Toronto
26. Robert French@rdfrench – PR teacher at Auburn University. Founder of PROpenMic and founding fellow of SNCR

Entrepreneurs

27. Chip Griffin@chipgriffin – CEO of, among other things, CustomScoop and Media Bullseye. Questions everything and keeps me on my toes
28. Guy Kawasaki@guykawasaki – Managing Director of Garage Technology Ventures and founder of Alltop
29. Gary Vaynerchuk@garyvee – Host of winelibrarytv.com
30. Peter Shankman@skydiver – Founder of Help A Reporter Out
31. Marcel Lebrun@lebrun – CEO of Radian6

Corporate Twitterers

32. Richard Binhammer@richardatdell – Face of Dell’s digital media team
33. Keith Burtis@KeithBurtis – Keith is one of the nicest guys I’ve met. He works as Community Manager for @bestbuyremix
34. Ferg Devins@molsonferg – VP of Public Affairs at Molson

Miscellaneous Professions

35. Ike Pigott@ikepigott – Like Chip, Ike questions everything I say. He makes me smarter
36. Shannon Whitley@swhitley – Ridiculously smart, friendly, helpful developer. Developed the Chat Catcher plugin I’m using on this site.
37. Mathew Ingram@mathewi – Journalist at the Globe and Mail; blogger and co-founder of Canada’s Mesh Conference
38. Christopher Penn@cspenn – Chief Technology Officer of the Student Loan Network, co-founder of PodCamp and social media ninja
39. Eden Spodek@edenspodek – The Bargainista – pension fund communicator, shopping blogger, passionate about communities
40. Connie Crosby@conniecrosby – Law librarian, social networking “diva” and co-host of the Community Divas podcast with Eden Spodek

I could keep going on and on – I follow over 700 people, all of whom I find valuable. Check out the Twitterpacks wiki for other recommendations, too.

Who would you add to this list?

Do You Get Social Tool Fatigue?

A few weeks ago, Forrester Research analyst Jeremiah Owyang announced that he was taking a 20 day hiatus from Twitter. This Tuesday, CIO Magazine’s C.G. Lynch described how, while social media tools may have improved his writing, he needed to turn them off in order to actually write:

“Without those tools, I might have not had the same experts and colleagues at my disposal who offer me some of the best insights on technology, media, journalism and life — all things that make me a productive and (I hope) intellectually curious individual.

But to do the basic thing that sustains me (write), I had to block it all out.”

Yesterday, Jennifer Leggio noted that “FriendFeed is a little high maintenance — you need to really have time to manage that community to get the most out of it.”

I know I’ve found some of these social media tools overwhelming at times, especially when I’ve been particularly busy at work. Even though I’ve reduced my Twitter useage since starting to work on the agency side (see below), it can still be too much somtimes. I still find I’ll have days when I just need to close TwitterGoogle Reader, Facebook and the other apps, and just focus. However, sometimes it feels like there’s a pressure there to keep up the flow.

Tweetstats graph for davefleet

My question to you: do you get social tool fatigue? How do you deal with it? Do you find it easy to switch off when you have to?

Twitter Follow-Back Fail

I’ve just crossed 2,500 followers on Twitter; double the number of people who read this site. I follow roughly 680.

That means I follow roughly a quarter of the people that follow me.

I’m no A-lister (I’m many thousands of followers and a large ego short of that). I’m a communications professional, not a professional blogger. I don’t have the bandwidth to follow thousands of people while doing my job.

If you follow me I appreciate it, but don’t expect me to automatically follow you back.

So how do I decide who to follow back? Here are my five suggestions on how to go about it.

@ replies

Far and away the most common thing that causes me to follow someone is them sending me a message or engaging with me in a conversation. I’m looking for interaction and conversation when I use Twitter, so demonstrating that you’re interested in conversations about the same things that interest me raises the odds that I’ll follow exponentially.

Real name

I filter my follower-notification emails into a folder. Occasionally I’ll scan through those emails. If I see a topic or company name, unless it’s a brand I’m particularly interested in I’m unlikely to even click through to the Twitter profile to see if it’s interesting. However, this isn’t enough to guarantee a follow on its own.

Relevant bio

If I click through to someone’s profile, I immediately look at their bio information. I look for people who live near me; people who work in similar jobs and people with similar interests. If there’s no bio, it lowers the chances I’ll follow. If I find the bio compelling, I’ll either follow there and then or keep looking.

Website

If the bio is compelling, the next thing I look at is the person’s website. I’m more likely to follow people who write about things that interest me.

Messages posted

The last thing I’ll look at is the kind of things they’re posting. You might think this would be higher-up the list, but it’s a bit more of a crap-shoot – people won’t always post on-topic. Twitter is all about conversations, and sometimes they veer off-topic. So, a person’s updates are the last thing I look at. I look at how people are posting (if updates are all fed through RSS feeds it’s a no-go), whether they broadcast or converse (the former is a no-follow) and general topics.

There you have it – my five things to look at when you’re deciding whether to follow someone back.

This is a very personal thing – different people look for different things. Some people follow everyone back; others filter. How do you approach it?