Seven Reasons Your Company Needs To Prepare For Crises
Does your company have a communications plan for when it gets hit by a crisis? Chances are, you don’t. Time...
Does Online Customer Service Encourage Dissent?
One of the highlights of South By Southwest for me so far was the Customer Support in a 140 Character...
Book Review: Switch – How To Change Things When Change Is Hard
Every so often, a book comes along that somehow boils really complex topics down to such a concise form that...
Radian6 Launches Real-Time Monitoring And Engagement Console
Radian6 has announced a new tool that has the potential to be a paradigm shift in how companies manage their...
FourWhere Mines Foursquare For Venues, Tips
This morning, social media monitoring and analysis provider Sysomos launched a new service, FourWhere, which mashes-up Foursquare and Google Maps...
Evolving the Social Media Marketing Ecosystem
In January this year I put forward my thoughts on the social media marketing ecosystem in which we operate in...
Social Mediators 3 – Privacy and Personal Brand
In this week’s Social Mediators, Joe Thornley, Terry Fallis and I discuss our take-aways from two recent social media events...
Book Review: Influence – The Psychology of Persuasion
When I pulled together my reading list for 2010 (side note: two months down, four books read. Rawk!), there were...
Work/Life Balance… or Blend?
How do you think about your approach to your personal time management? A couple of years ago I heard something...
Social Mediators Episode 2: Are You Always One Of Us?
In this week’s episode of Social Mediators, Joe Thornley, Terry Fallis and I discuss work/life boundaries. Specifically, are you always...
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