Why And How To Scale Social Business Programs
As time goes on we’re seeing a rising trend toward social customer support, largely driven by three forces: Companies are...
Three Forces Driving Social Customer Support
We’ve discussed, many times, the importance of the ongoing trend towards the integration of various communications forms in social media...
The Greatest TED Talk Riposte Ever Posted
This post was meant to be a regular “Monday Morning Reads” post, but then I found myself writing something a...
Monday Morning Reads: Digital Reputation, Facebook Tutorials, Speed up Blogging
In this week’s Monday Morning Reads: digital reputation management; a plethora of Facebook tutorials; how to speed-up your blogging; turning...
Monday Morning Reads: Churnalism, Bubble Bursting, Influence Limits
Happy Monday! A varied bunch of posts and stories this week, from PR’s effect on the media (or is it...
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