My Team Makes Me Uncomfortable – And That’s A Good Thing
Seven years. It’s a long time in the agency world. In an industry where 25% turnover is (sadly) often the...
A Digital Lens on the U.S. Election
One day after the U.S. election and the dissection of the reasons for the outcome is well underway. Richard Edelman,...
Four Lessons on Resiliency from Butch Vig
Butch Vig is a legendary musician and producer, who has had a huge impact on the music industry. He’s worked...
Reflections on the changing digital agency environment
We live in interesting times in the digital agency world – a time of constant change in our business landscape...
Four theories on the declining trust in Canadian social media
Yesterday I had the pleasure of attending my seventh Edelman Trust Barometer launch event in Toronto. This year’s results are...
Presentation: The Power of Loyalty in Social Media
This afternoon I was pleased to have the opportunity to present at Sprinklr‘s Social @ Scale event in Toronto, as part...
Internet Trends for 2014 Report is a must read
Every so often you stumble across a report that contains so much insight that it’s futile to try to digest...
Marketing, community, support or all of the above?
Something has been gnawing at me for a while, and after a great conversation over brunch with Ferg Devins today...
How Lean In got me thinking
If you haven’t read Sheryl Sandberg’s book Lean In, you probably should. It’s an entertaining and insightful read that raises...
Content Calendars Aren’t Evil – They’re Just Abused
My friend Jeremy thinks content calendars are evil. I disagree: I think content calendars are useful tools, but they’re consistently and...
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