In Search of Hiring Excellence: Choosing the Best from the Best
Building a successful team is one of the most important things you do as a manager, but it is also...
Not your grandparents’ social: The ongoing evolution of social media
Social media has driven momentous change in the business world over a little more than a decade. It has changed...
My Team Makes Me Uncomfortable – And That’s A Good Thing
Seven years. It’s a long time in the agency world. In an industry where 25% turnover is (sadly) often the...
A Digital Lens on the U.S. Election
One day after the U.S. election and the dissection of the reasons for the outcome is well underway. Richard Edelman,...
Four Lessons on Resiliency from Butch Vig
Butch Vig is a legendary musician and producer, who has had a huge impact on the music industry. He’s worked...
Reflections on the changing digital agency environment
We live in interesting times in the digital agency world – a time of constant change in our business landscape...
Four theories on the declining trust in Canadian social media
Yesterday I had the pleasure of attending my seventh Edelman Trust Barometer launch event in Toronto. This year’s results are...
Presentation: The Power of Loyalty in Social Media
This afternoon I was pleased to have the opportunity to present at Sprinklr‘s Social @ Scale event in Toronto, as part...
Internet Trends for 2014 Report is a must read
Every so often you stumble across a report that contains so much insight that it’s futile to try to digest...
Marketing, community, support or all of the above?
Something has been gnawing at me for a while, and after a great conversation over brunch with Ferg Devins today...
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