Feedburner is probably one of the most-used services available for bloggers. Its RSS analytics, promotion and advertising features have made it a staple of many peoples’ blogging toolkits.
FeedBurner was also a first mover in the market, enabling it to attract a large number of people before viable competitors appeared. Thanks to its purchase by Google, it has been able to take advantage of the powerful Google Analytics system to enhance its statistical reporting.
That’s fortunate, because the team at FeedBurner seems to be doing everything in its power to alienate its users.
Inconsistent Reporting
On one hand you have the random blips in FeedBurner stats, where they tell you that half of your subscribers have disappeared overnight. That alone would be a significant issue for a service providing analytics – for sites publishing those numbers (especially those using those numbers to sell advertising) consistency is critical.
This problem is just that, though – a problem. Frustrating and unacceptable, yes, but still a problem that gets fixed.
Contrast that with the latest silliness.
FriendFeed? Huh?
In the last week, FeedBurner users may have noticed a significant jump in their RSS subscriber numbers. For this site, my total subscribers increased by 25%. On another site of mine, they jumped by 1860%.
This wasn’t caused by a technical problem. The reason for this is that FeedBurner now counts a person’s FriendFeed subscribers in their blog RSS subscription count.
Personally, I completely agree with David Spinks’ take on this. The fact that I subscribe to someone’s FriendFeed doesn’t mean I subscribe to their blog. It means I subscribe to their FriendFeed.
To me, this completely undermines the relevance of FeedBurner’s subscriber numbers. I get essentially zero referrals from FriendFeed, but this site now apparently has another 600 subscribers.
Communications fail
There was no direct communication to users around this change. The only reason I found out was because I noticed the big jump and looked closely at the stats. Where’s the option to turn this off? Where’s the communication with FeedBurber users?
Frankly, this could be the last straw for me. I’ve used Feedburner for several years now, but given that Feedblitz is taking a run at FeedBurner, they finally have a competitor. I may give FeedBlitz a try.
What do you think about this change?











Twitter Comment
[What do you think of the move?] RT @davefleet: Is this the last straw? FeedBurner and FriendFeed: FailBurner – [link to post]
– Posted using Chat Catcher
Twitter Comment
Yikes, that’s a mess. RT @amymengel (via @davefleet): Is this the last straw? FeedBurner and FriendFeed: FailBurner – [link to post]
– Posted using Chat Catcher
Twitter Comment
Friendfeeds <> Blogs RT @davefleet: Is this the last straw? FeedBurner and FriendFeed: FailBurner – [link to post]
– Posted using Chat Catcher
Twitter Comment
Must read for Feedburner users: RT @davefleet: Is this the last straw? FeedBurner and FriendFeed: FailBurner – [link to post]
– Posted using Chat Catcher
Twitter Comment
@davefleet Agreed. But then, I don’t trust Google’s analytics either.
– Posted using Chat Catcher
Twitter Comment
Two diff takes on the friendfeed integration in feedburned by @davefleet [link to post] and @adampieniazek http://bit.ly/tPWNb
– Posted using Chat Catcher
Twitter Comment
@Scribnia how do i change classification of my blog? it is currently “humor” but SHOULD be “marketing and media?”
– Posted using Chat Catcher
Twitter Comment
Reading: Feedburner and FriendFeed: FailBurner (seen this @AndyBeard?) [link to post]
– Posted using Chat Catcher
[...] I’ve been thinking a lot about FeedBurner’s new changes where it includes FriendFeed subscribers in its total subscriber count. Unless FeedBurner removes this new feature, subscriber stats may be flawed forever. I don’t want to bore you with all the reasons why this is a bad idea, so instead I’m just going to say I agree with David Spinks, Rob Diana, and Dave Fleet. [...]
[...] new answer to getting FeedBurner subscribers is to get FriendFeed subscribers. Google may have just killed the usefulness of the Feedburner chiclet. If you’re still interested in getting RSS subscribers, read the tips [...]
[...] To accumulate FriendFeed subscribers, and therefore your Feedburner count, you simply need to boost your following… which can be Astroturfed with little effort. Even though the audience-size-as-influence-factor has been debunked (google doc), services have cropped up to help you build that “audience”….”I CAN GET U 10,000 FOLLOWERS FOR $150″ type ads are all over networks such as MySpace and Google’s ad network. Retweet bots can also increase the appearance of influence even further (without actually increasing it, like you would if you followed these tips. Even if you don’t “buy” followers, there are plenty of “select-all” tools on the web that use the Twitter API to follow large groups of people (and bots) with very few mouse clicks, and most users don’t know how to spot a fake follower count. Just friendfeed everyone who follows you on Twitter and voila… Friendfeed numbers galore… without anyone ever looking at your blog. [...]