WestJet Shows The Value Of Providing Friendly Service

WestJet plane It’s always a pleasure to write good things about a company. Today I’m pleased to do this for WestJet.

On May 23 I flew on Westjet flight 651 out to Halifax on my way to run the Cabot Trail Relay in Cape Breton (which went really well, by the way – our team, Cardio Arrest, came fourth and won the mixed category).

Throughout the flight our cabin crew provided excellent friendly service, but our “MC” really made the difference. She missed her calling as a standup comedienne. A few choice quotes from her:

“If you’re caught smoking, you’ll be asked to leave the plane immediately…”

“[during the safety demonstration]… oxygen masks will drop down from above your oh-so-naturally-coloured hair… you take the Miss Piggy mask and put it over your face…”

“…it’s really easy, unless you’re like my ex-boyfriend…”

“We’ll shortly becoming through the cabin with garbage bags collecting drinks containers, tissues, $100 bills…”

“We’re landing about six minutes early, due entirely to your wonderful cabin crew…”

How can you not have a good flight with staff like that? Air Canada and their like could learn a lesson or two from this.

Bravo, WestJet. You’ve secured me as a loyal customer and it cost you nothing to do it.

Dave Fleet
EVP Digital at Edelman. Husband and dad of two. Cycling nut; bookworm; videogamer; Britnadian. Opinions are mine, not my employer's.