Last night I co-hosted a session on social media ethics with Michael O’Connor Clarke at the Talk Is Cheap 2 conference in Toronto.
Ethics is always guaranteed to generate discussion, as much of it comes down to where you draw your own personal line in the sand. To my delight we had a standing room-only crowd, and we got into some interesting discussions around the ethics involved in engaging using social media (slides are at the end of this post).
One of the more interesting discussions arose around the ethics of ghost writing online.
Ghost writing?
In case you’re not familiar with the terms, “ghost” writing in general refers to (usually professional) writers creating content and then attributing it to someone else.
Note: there’s a difference between ghost blogging, astroturfing (bad) and character blogs like Captain Morgan (dodgy execution – in fact they seem to have packed the blog itself in now – but ok ethically).
Undisclosed ghost blogging is unethical
Undisclosed ghost blogging, while tempered somewhat by the intention behind it, is unethical in my opinion.
Unlike ghost-written speeches, where the spokesperson lends their name and approval to the writing by actually saying the words, ghost-written blogs can be published without the named person ever seeing them. Think, for example, of Kanye West’s blog, which kept publishing posts even after he was arrested this year. The result: brand damage.
When you’re online and especially when using social media tools, I think the expectation is that when you see someone’s name on something then it’s actually that person. That’s the point of “social media,” right? It’s social. If I’m not building a relationship with the person I think I am, there’s something very wrong with that. What’s more, when it becomes apparent that you aren’t who you’re pretending to be, you lose all of the trust you’ve built up with me.
One participant asked why, if ghost blogging is bad, is ghost micro-blogging ok? Twitter accounts like Barack Obama and Stephen Harper aren’t written by those individuals (unless Harper likes to write in the third person), but the participant thought people seemed to think it was ok.
My response: it’s not ok.
I don’t think either of these accounts is ethically sound. Neither are the many accounts like them, whether political or non-political. The staffers are pretending to be someone they’re not. They aren’t ‘hurting’ anyone per se, but they are misleading them.
Disclose
The key point for me is simple: disclose what’s going on. Be transparent.
I’m not completely naive. I don’t expect every politician, most of whom are probably cynical about these tools, to use them personally. I’d love it if they did, but I’m ok with other people writing on their behalf. They just need to disclose that fact.
If these accounts, or the many similar ones to them, simply inserted a quick “Written on behalf of PM Harper by [name]” I’d be absolutely fine with it.
If your CEO doesn’t have time to blog, don’t offer to write it for him and pretend he did it. Either be open and have a disclaimer from him that acknowledges “I don’t write these posts, but I do read them and I stand behind them” or just have a company blog. Then again, consider whether blogging is the right forum for you.
Isn’t it obvious?
One argument that I heard last night is that no-one really believes it’s Obama on the other end of the account anyway.
On Twitter, that might be true as it’s still largely early adopters on here. They’re savvy about this kind of thing. However, I don’t think that excuses it. What’s more, if you consider ‘older’ social media platforms such as blogs, you’re not dealing with people who live and breathe this stuff – you’re dealing with people who are much more likely to take things at face value.
As I said earlier, much of this topic is personal. What do you think? Is ghost blogging unethical to you? Is ghost micro-blogging different?
(Image credit: George Saratlic via TwitPic)










[...] A particularly good post I spotted recently that I agree with most of the arguments in is from Dave Fleet – worth checking out for a summary of some of the main ethical issues around [...]
[...] “Ghost blogging” refers to the practice of a professional writer or PR type writing a blog on behalf of an executive or celebrity. This is very much frowned on by most of the social media fishbowl. This point was underscored in a recent session on ethics at the Talk is Cheap unconference at Centennial College and a followup post by panelist Dave Fleet. [...]
[...] read with interest this morning an article from Dave Fleet about the Ethics of Ghost-Writing in Social Media. I find this topic of particular interest because it deals with an issue that we have had to face [...]
[...] Michael Hiltzik avstängd för att ha publicerat poster och kommentarer under annat namn. Hur passar etik in på bloggar och andra sociala medier? Är det egentligen ok för offentliga personligheter/organisationer att spökskriva bloggar eller [...]
[...] Michael Hiltzik avstängd för att ha publicerat poster och kommentarer under annat namn. Hur passar etik in på bloggar och andra sociala medier? Är det egentligen ok för offentliga personligheter/organisationer att spökskriva bloggar eller [...]
[...] getting angry just thinking about it. Maybe it’s because I’ve been thinking a lot about ethics [...]
Twitter Comment by @RelevantMom (RelevantMom)…
Ethics of ghost writing blogs:[link to post] – http://twitter.com/RelevantMom/statuses/1050087544 – Posted using Chat Catcher (http://www.chatcatcher.com/) …
[...] are some important hints and tips here to check out. Posted by bristoleditor Filed in PR [...]
[...] talking about writing a blog, then perhaps they should wait (I’ve already given my thoughts on ghost-written blogs). If you’re talking about monitoring and outreach then maybe not, as long as you’re [...]
Twitter Comment
The Ethics of social media PR – [link to post]
– Posted using Chat Catcher
Twitter Comment
The Ethics of Ghost-Writing in Social Media [link to post]
– Posted using Chat Catcher
Twitter Comment
@socialgumbo GhostBlogging Ethics. I’ve now changed my own policy. [link to post]
– Posted using Chat Catcher
Twitter Comment
Good article RT: @misslizzyc: @socialgumbo GhostBlogging Ethics. I’ve now changed my own policy. [link to post]
– Posted using Chat Catcher
Twitter Comment
RT @socialgumbo: Good article RT: @misslizzyc: @socialgumbo GhostBlogging Ethics. I’ve now changed my own policy. [link to post]
– Posted using Chat Catcher
[...] A few months ago, following a presentation I gave on ethics at Centennial College, I wrote a post on the ethics of ghost-writing in social media. [...]
Twitter Comment
The Ethics of Ghost-Writing in Social Media | davefleet.com: Reporters from the mainstream media like the Globe .. [link to post]
– Posted using Chat Catcher
[...] Dave Fleet, a marketing and communications consultant from Ontario, believes ghostwriting is unethical. Whether the writer acts as another individual on a blog or a microblog, such as Twitter, he believes readers have a right to know whose personal ideas and words they are reading. If the actual author or the blog is not a CEO, but rather a communications department employee for example, that knowledge should be shared with readers, says Fleet. Without this vital information, readers won’t know who they’re interacting with and his or her trust in the organization may be compromised. [...]
[...] a few times in the past couple of months about ethics in social media. Whether it’s ghost blogging, so-called “experts” coming out of the woodwork, Wikipedia entries, astro-turfing [...]
Twitter Comment
Ethics always comes into play RT @davefleet The Ethics of Ghost-Writing in Social Media | davefleet.com [link to post]
– Posted using Chat Catcher
Twitter Comment
Going to watch #Paranormal Activity tonight. Anyone ever meet the #ghosts of #socialmedia ? [link to post]
– Posted using Chat Catcher
[...] whether ghostwriting for business blogs is ethical, and I say that it is not. Dave Fleet wrote a great post about the ethicality of ghostblogging. From my perspective, I simply have not heard an argument for ghostwriting that I could not [...]
Twitter Comment
@karlybolton I agree. Org. and people are different. Social media is personal. If it has your by-line.It should be you! [link to post]
– Posted using Chat Catcher
[...] Is ghost blogging unethical? That seems to be a question that will yield a different answer depending on whom you talk to. Well, first of all, I should define what ghost blogging or ghost writing is. According to Dave Fleet, ghost writing in general refers to a professional writer that creates content, but attributes it to someone else. http://davefleet.com/2008/11/the-ethics-of-ghost-writing-in-social-media/. [...]
[...] me, the question of ethics here is a funny one. Every layman nowadays knows the term social media marketing and most [...]
[...] Dave Fleet: http://davefleet.com/2008/11/the-ethics-of-ghost-writing-in-social-media/ [...]
[...] me, the question of ethics here is a funny one. Every layman nowadays knows the term social media marketing and most [...]
[...] become a reality within many corporate communications departments, there is a debate brewing about whether it is ethical for certain public officials to use a ghostwriter on social media platforms. Obama's First [...]
[...] don’t think so, but others such as Dave Fleet, argue for full disclosure in social media. He believes that when you hear speeches or read a book [...]
[...] where I’ve faced the ethical challenge of writing for an author. For other scenarios, see Dave Fleet’s blog, & KoiFish Communication’s [...]
[...] When someone ghost tweets for an athlete, fans end up building relationships with impostors. Dave Fleet states in his blog that this misleading behavior not only violates most people’s morals but also [...]