Why And How To Scale Social Business Programs

As time goes on we’re seeing a rising trend toward social customer support, largely driven by three forces: Companies are...

Three Forces Driving Social Customer Support

Three Forces Driving Social Customer Support

We’ve discussed, many times, the importance of the ongoing trend towards the integration of various communications forms in social media...

Change in likelihood to contact support

Why You Should Tweet During a Crisis

Ever have one of those frustrating conversations with your colleagues during an emerging issue, where you’re trying to figure out...

The Greatest TED Talk Riposte Ever Posted

This post was meant to be a regular “Monday Morning Reads” post, but then I found myself writing something a...

Monday Morning Reads: Digital Reputation, Facebook Tutorials, Speed up Blogging

In this week’s Monday Morning Reads: digital reputation management; a plethora of Facebook tutorials; how to speed-up your blogging; turning...

National Post - Facebook Disclosure

Disclosure And Facebook’s Social Plugin

A few weeks ago Facebook introduced its new Comment Box plugin, allowing companies and individuals to connect comments on their...

SXSW 2011: Strong on Networking; Less on Content

I just arrived home from South by Southwest Interactive after six days down in Austin, Texas. Given that my voice...

How To Engage On Sites Using Facebook’s New Commenting Plugin

Facebook recently introduced a new version of its Facebook Comment Box Plugin, allowing website owners to integrate their commenting functionality...

Facebook Commenting Platform: Pros and Cons For Businesses

Facebook has announced a new version of its Comments Box plugin – its social plugin that enables Facebook-connected commenting on...

Monday Morning Reads: Churnalism, Bubble Bursting, Influence Limits

Happy Monday! A varied bunch of posts and stories this week, from PR’s effect on the media (or is it...