best practices

Social Media Policies For Your Company: Internal Policies

Social Media Policies For Your Company: Internal Policies

Your organization is dipping its toe into the social media pool, but you know you need the right policies in...

Getting Started: Social Media Policies For Your Company

Getting Started: Social Media Policies For Your Company

Is your organization looking to get started with “this social media thing?” If so, alongside the thinking you should be...

Where’s The Line With Twitter “Spam”?

Where’s The Line With Twitter “Spam”?

Do you find it helpful when people link to their latest content on Twitter? Tweetstats says I’ve posted an average...

Social Media Needs Shades Of Grey

Social Media Needs Shades Of Grey

Social media operates in shades of grey. The more I think about our application of these new tools to communications...

Cluetrain Plus 10: People recognize each other as such from the sound of this voice

Cluetrain Plus 10: People recognize each other as such from the sound of this voice

As part of a project to mark the tenth anniversary of the seminal social media book The Cluetrain Manifesto, Keith McArthur organized...

Expectations Can Make Or Break You

Expectations Can Make Or Break You

I mused publicly earlier today about two recent mis-steps by high profile figures, and why the blogosphere came down like...

Who Are You Online?

Who Are You Online?

Who are you when you’re online? Are you yourself, or are you someone else? I had a conversation with my...

Make Life Easy

Make Life Easy

I want to tell you a story. A few days ago I had dinner with a friend at a restaurant...

Be Careful What You Save

Be Careful What You Save

Be careful what you save in Delicious. To be a little more specific – be careful how you save things...

Twitter Follow-Back Fail

Twitter Follow-Back Fail

I’ve just crossed 2,500 followers on Twitter; double the number of people who read this site. I follow roughly 680....

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