Archive for August, 2007

Making The Best Of A Photo Op

A story by Paul Berton in the London Free Press, titled “Making the best of a photo op,” caught my eye recently.

I try to shy away from government-related posts to avoid conflict with my day job, but I think this is useful advice regardless of whether you’re in government or not. This is my type of advice – simple, to the point and easy to do.

Key point #1: Brief the subject on what the photo op is

Berton gives two examples – one of Stephane Dion and one of Stephen Harper. Dion missed a great opportunity for good coverage of him at a summer art camp, largely thanks to fluffing the opportunity to simply get down at the same level as a kid at the photo op. Harper came close to doing the same, but (seemingly more by chance than design) managed to salvage the day.

It sounds like no-one briefed either Dion or Harper on what they needed to do for these photo ops. It’s easy enough to see it from the outside, but in the moment these things are easily lost.

Key point #2: Think the photo op through

Berton’s right – kids and politicians work in photos. Why? It resonates with people Try to get something with some emotional content in there. Unless you’re communicating arcane policy, there’s probably something.

If you want people to cover your story, don’t sit in front of a dull background in a media studio (unless you’ve got a slam-dunk killer story… be honest, you probably haven’t). If you do, don’t complain when you don’t get covered.

Be creative. There are way too many groundbreakings and ribbon cuttings. They’re dull. Unless you’re shooting for community paper coverage (which has its place), try to come up with something better. Even a tour of the place is better than a shot of your subject cutting a bright red ribbon. The same goes for cheque presentations – they’re just a cliche nowadays.

At the same time, be careful. If you’re going outside, check the weather. If you’re near a highway, make sure the traffic isn’t too loud. Don’t have the sun behind your subject. Test out the photo in advance. Think it through.

(Hat tip to Heather McCall at The Canadian Journalism Project)

Blog Moving To A New Home – Fleet Street PR

Just a quick note – I’ve moved my blog to a new address – FleetStreetPR.com. Be sure to update your bookmarks!

Thanks to Michelle Sullivan (blog and work site) for having the idea for the new name at the Geek Dinner last week.

Video Game Ads: Think Carefully

Advertising within video games is a hot topic right now. As video games become more and more mainstream, they become more attractive as advertising vehicles. Spending on ads in video games is expected to grow 33% a year over the next three years, to roughly $1bn by 2011.

This isn’t a new topic – a casual search throws up mainstream articles from 2004. What’s new is the perfect storm of audience size, graphical realism and opportunity that’s brewing. On top of that, gamers’ greater isolation from other forms of advertising makes them a prized segment.

I see ads in video games as a necessity, like it or not. With a console game costing an average of $20m to develop, ads are a much needed revenue source for developers. Given the tiny proportion of games that are successful, game development will become entirely the domain of industry giants like Electronic Arts without this source.

Halo 3My message is one of caution to advertisers: don’t damage your brand by rushing into ill-advised game ad campaigns.

Sure, your brand might fit well within a driving game or a sports game. That type of game usually reflects reality – we’re used to seeing sponsorship on cars or ad boards at football games. It might fit into the hotly anticipated futuristic game Crysis, through clever ad placement.

However, try fitting your product into the best-selling game of all time, World of Warcraft. I doubt the virtual nasties there drink pop or care about the latest fashion. Prepare for failure if you try advertising in the sci-fi worlds of Halo 3 or Warhammer Online.

If you’re going to engage in this kind of advertising, think it through. Being in a game isn’t automatically cool. Trying to be accomplish that by placing ads in the wrong kind of game won’t just result in ineffective ads, it will do lasting damage to your brand.

Good Times At The Geek Dinner

I went to my first Geek Dinner Toronto (got to love the name!) tonight. What a great gathering of 60 or so marketers, communicators, advertising execs, pr professionals, bloggers and podcasters!.

I love situations like this, so I really enjoyed the opportunity to get out there and meet some other Torontonians involved in this community (and from beyond – wouldn’t want to forget Michelle Sullivan and Mitch Joel out in Montreal).

Mitch was out and about with his recorder and his twitter feed now says he recorded a podcast at tonight’s event. I look forward to hearing it.

Thanks to Mitch, Michael Seaton and Julia Stein for organizing tonight’s great event and to Michelle, Mirabel Palmer-Elliott, Andrew Findlater, Elaine Pratt and others for some cool conversations!

A Bad Pitch And Some Simple Tips For Getting It Right

A little while back I received my first pitch as a blogger, which was very exciting for a newbie like me.

As a communications professional, I’m perhaps more open to pitches than some other people. I’m open to being pitched. At the same time, I have some idea of what a pitch should look like. You’d better make sure it’s done well. This wasn’t.

To put this in context: I write two blogs. This one and torontorunner.com (about… you guessed it… running in Toronto). This pitch came in via the latter.

Here’s the pitch (I’m sparing the person some embarrasment by not naming her):

Hi Dave,

My name is [xxx] and I am an associate account executive at [xxx]. I have been reading davefleet.com and know of you and your readers’ dedication and passion for running and I wanted to inform you of an event currently taking place in the U.S.

This is a nice enough introduction. Simple and safe, right? Wrong. This paragraph ruined any chance of a good reaction.

My first thought — they hadn’t read my blog. Why think that? Because no-one had read it. At that point I had three posts. How did they know about my “readers’ dedication”? Are they psychic? I had no comments at that time! However, the rep used my feedback form to get in touch with me, so they may have read the blog. That means they didn’t take the time to customize their pitch to the situation. That’s no better. To cap off this wonderful start, their link to my blog (which I’ve removed) didn’t work.

The Blue Planet Run, an around-the-world relay working to solve the global water crisis, is currently offering the opportunity for runners to be pace runners and join the Run along each 10 mile segment. If you and your readers are interested please go to http://blueplanetrun.org/pacerunner for more information.

I’m actually fine with this. It’s relevant to my running blog, it’s an interesting event and they’re open about wanting me to write about it.

This international athletic event, made possible by The Dow Chemical Company, is raising funds to deliver safe drinking water to 1.1 billion people who are currently without access. Dow’s commitment to this event is part of its 2015 sustainability goals, an ambitious program to improve people’s lives.

Transparency – nice. Here’s an idea though – save your spiel about the Dow Chemical Company until you’ve got me. Let the website talk about that. I’m a runner, not an industry journalist – I don’t care about that. Don’t mix your audiences. Mentioning it here just made me cynical about the whole event.

Since the run started at the United Nations in New York City on June 1st, the Blue Planet team has traveled relay-style 24 hours a day from the US to Europe and Asia, reaching as far as China.

If your readers can’t become pace runners, they can still join the Blue Planet Run from anywhere in the world by taking the 10 Mile Challenge.

Best,

That seems fair enough to me. Sounds like a great way to participate. Turns out it costs $85 for the privilege of helping someone else run:

The Blue Planet Runner will set the pace and you will run alongside, helping the runner stay motivated and focused. (from the website)

but that’s more of an event flaw than the pitcher’s fault.

So, not a horrible pitch, but not great either. The first paragraph and one or two other slip-ups ruined any chance of me writing favourably about the event.

To summarize, they got a few things right:

  • They pitched a relevant product
  • They were transparent about the company behind it
  • They let me know up-front what they wanted me to do

However, they got more things wrong. When pitching bloggers, make sure you:

  • Read their blog
  • Tailor your pitch to the person
  • Focus on your target audience
  • Make sure your links work

Update: I contacted the person who made the pitch and offered them the chance to respond to this. No response. Shame; I would have liked to hear their perspective.

The Front Fell Off

Forget media training – here’s a great video parody of a CEO in full damage control mode, courtesy of comedians John Clarke and Bryan Dawe. Enjoy:

(Thanks to David Griner, via Presurfer, for drawing my attention to this)

Utah Mine Collapse – A Communications Crisis

Unless you’ve had your head in a box recently, you know about the Utah mine collapse and the desperate search for six miners trapped inside.

Bob MurrayThe owner of Crandall Canyon mine, Robert Murray, isn’t known for being shy, and this is no exception. The outspoken Murray has been front-and-center since this crisis began.

A lot of people have written about the troubling aspects of this story like Murray Energy Corp’s safety record or suspicion that mining techniques caused the collapse, rather than seismic tremors as the company has claimed. They’ve done it way better than I could.

I’m going to put all those topics, and my distaste for Bob Murray in general, to one side and focus on the way that he has handled the mainstream media. It seems to be a case study in how not to handle a crisis. Here are three examples:

  1. Putting out unsubstantiated statements: From the outset, Murray put himself out in front of the cameras. Ok, that part is fine. Trouble is, he started making statements without anything to back them up. Seems that while the rest of the world is trying to work out what caused the collapse, Bob Murray knows for sure that it wasn’t the mining techniques used.
  2. Going off-message: Murray did relatively well at the beginning. His compassionate, caring messages got a lot of pick-up. Briefly. Unfortunately, before too long, Murray went off message. Way off message. Attacking the media, slamming the fight against global warming and defending the coal industry aren’t the right way to get people on your side. You know it’s bad when federal officials ask to take over your press conferences.
  3. Getting emotional: Showing emotion in front of the camera isn’t always a bad thing. If it’s the right emotion, that is. In this case, compassion, caring, concern. Those were the right emotions to show, and Murray showed them initially. As time goes on though, anger seems to be the more prevalent emotion. Not cool.

This was never going to be a good news story for Murray Energy Corp. The best they could hope for was to minimize criticism. Unfortunately, Bob Murray has become a lightning rod for criticism, most of which is directed at his handling of the situation rather than any potential cause of the situation itself. Time to get out of the limelight.

Also check out this brief analysis from Kathy Kerchner.

If you want an example of good crisis management, check out Mattel.

Edit (8/16): I just read BL Ochman’s less-than-glowing review of Mattel’s video message about the product recall. She makes some good points about Mattel’s business practices, but I give them credit for using multiple media to get the message out. She’s right about posting it on YouTube, though!

Another Edit (8/17): Turns out, another tragic collapse occurred at the mine as I wrote this post. Two thoughts. First, my best wishes go out to the rescue workers, their families and anyone else affected. Second, Bob Murray was noticeably absent from today’s news coverage.

BooneOakley’s Innovative Mailing System

BooneOakley has generated a lot of good coverage with its innovative approach to delivering its response to the RFP for the Saucony shoes account. Rather than mailing-in its bid, the company dispatched three staffers to run the document in to Saucony’s office and blog about it (fittingly, the final leg of the run, completing the marathon distance, was in Boston).

Reaction isn’t all positive to their stunt, but I have to say I love it:

  1. They’ve generated lots of positive coverage that can only help them in the long run
  2. They’ve generated coverage for Saucony before even getting the account
  3. They’ve demonstrated their dedication to getting the business
  4. They’ve shown a creative approach that is likely to attract new business
  5. They’ve done it all with tongue firmly in cheek.

(Note: I’m also cross-posting this on my running blog – torontorunner.com)

Word Of Mouth Genius

This is genius: As part of a new ad campaign for Carlsberg, Saatchi & Saatchi went around London dropping £5,000 in £10 and £20 notes. Each note had a removable sticker reading, “Carlsberg don’t do litter. But if they did it would probably be the best litter in the world.”

When’s the last time you got this much coverage for $10,000? (ok fine, I know it cost more than that but seriously, how cool is this?)

As adfreak notes, “It’s a good day to be homeless in London.”

Simple Principles For Great Podcasting

I’m a podcast addict. Right now I have more unlistened-to podcasts than my poor MP3 player can physically store – over 200 at last count – despite getting through 15-20 every week. So, despite not podcasting myself (I think I talk enough already), I feel like I have some justification in identifying what makes a good ‘cast and what keeps people listening.

The casts I listen to range greatly in quality, subject and tone, but there are some clear similarities between the ones that I tune into the most.

Joseph Jaffe
talked recently in Across The Sound about overwhelming negativity in the blogosphere. With that in mind, I’m focusing on the positive things that podcasters can do to keep their listeners rather than the things people do wrong:

  1. Exude energy. Be positive. Mitch Joel’s enthusiasm is infectious – you can’t help but enjoy his ‘casts. Be excited about what you’re doing and it will show
  2. Focus on content. “Content is king. It’s what people tune in for. Personality comes into it and celebrity has an impact, but without the content you’re nothing
  3. Value your audience. You’re dedicating your time to the podcast, but also remember that they’re investing their time in you. Also remember: if you promote a company (yours or a sponsor’s) on your podcast then your behaviour reflects on them, be it positively or negatively
  4. If you’re going to solicit comments, engage in real two-way conversation. Not all shows do include comments, which is fine (Manager Tools is a great example), but those that do should have a genuine dialogue.One of the reasons I enjoy Inside PR is that David and Terry are willing to be wrong (as shown on their latest show). They’re happy to include and genuinely discuss comments from people that disagree with them, and they don’t have to ‘win’ the discussion.

I don’t think these ideas are rocket science, but many podcasts suffer from not doing one or more of these things.