Six essential shifts in social media strategy

We’ve reached a critical point in the evolution of social media as a business tool. Gone are the days when the GMOOT (Get Me One Of Those) approach will get you anywhere – simply having a Twitter account, or a Facebook Page, isn’t enough. We’re at the point of social media saturation, and something’s got to give.

So began the session description for my recent presentation at BlogWorld New York. The crux: that the days of social media as an experiment are over – it’s time for a more mature approach to social media within companies in order for social media to be viewed as a sustainable communications and business function.

Unfortunately, we’re also at a point where pursuit of the shiny object has reached an extreme, and that this pursuit is conducted within an increasingly transparent fishbowl while armchair critics circle, waiting for the next “fail” from companies.

In this environment, where transparency and scrutiny are paired up with a shift in focus from experimentation to results, and yet where the allure of “the next big thing” persists, companies need to structure and approach social media differently.

My presentation focused on six essential shifts that I see in how many businesses approach social media strategy. Of course, not all companies are in the same situation. Some with mature programs have evolved beyond this stage; some face just a few of these shifts; others face them all:

  1. Moving away from shiny objects and towards social business
    1. Asking “why” to understand demands
    2. Building a social media infrastructure to support the social brand
    3. Taking baby steps in implementation – from crawl, to walk, to run, to fly
  2. Setting better objectives for social media
    1. Setting SMART objectives
    2. Tying back to broader business goals
    3. Staying clear of the “how” and “what” when setting objectives
  3. Measuring effectively against those objectives
    1. Focusing on the right numbers for the audience
    2. Understanding what numbers really mean
    3. Avoiding made-up numbers
    4. Measuring to drive insights alongside determining results
  4. Breaking down silos and integrating across functions
    1. Approaching social media as an integrated function
    2. Breaking-down silos through day-to-day tactics
    3. Integrating through reporting structures, governance and social media organizational models
  5. Planning and executing content more strategically
    1. Considering content objectives
    2. Identifying appropriate content sources
    3. Fine-tuning execution via appropriate content volume, mix and format
  6. Engaging effectively to build relationships and communities of interest
    1. Embracing negative and neutral conversations
    2. Establishing processes to minimize risk

How about you – have you seen companies needing to make these improvements to their social media strategy?

For more on the topic, check out this excellent write-up of my presentation over at SmartBlog for Social Media.

Thanks once again to Rick, Dave, Deb, Shane and the rest of the BlogWorld team for the invitation to speak. This was my fifth BlogWorld presentation, and I always enjoy it. 

23 comments
commoncentsmom
commoncentsmom

For me the measurement slides rang true, too often so many have fabricated numbers, inflated them, without being able to show the ROI. The links needs to be shown.

businesscoachmelbourne
businesscoachmelbourne

For this article I learn what is social media and what is the important of social media.

MicroSourcing
MicroSourcing

Developing the skill to engage negative social media conversations in a diplomatic manner is one of the harder things to do with the platform. This is especially crucial during times when the brand is dealing with large-scale negative publicity.

andreibuspro
andreibuspro

Nice. The slides tell its own story. I like slide 17 and 50.  Geez,thanks for sharing.

GaryEdgar
GaryEdgar

I want to get slide 25 made into a T-shirt and wear it to every "social media-type" convention! It's glorious.

Omni Chaparala -  DFW Realties
Omni Chaparala - DFW Realties

Thank you Dave. Good slides and good information. Slide 15 really gives direction. By the way, the slide with the fish in the fish bowl is nice.

McKay
McKay

I like the point you are making about stepping away from the shiny object. We've found that following the next big social media fad isn't that effective for us (with the limited resources of a VC funded tech startup). Rather, focusing on LinkedIn has garnered us leads every single week. 

jspepper
jspepper

Well, there's the necessary and the reality. Agencies have no vested interest in breaking down silos. 

Murrayiz
Murrayiz

Well said. We've been talking about this for a long time now; most people are still just focusing on the wrong things. I especially like the 'Measuring' section - I'm doing an entire presentation on effective measuring and reporting at Social Media Strategies Summit Miami this week, and it's not  what people are going to be expecting. 

LindaSherman
LindaSherman

Dave's slides are terrific but it was really special to hear him present as well. I highly recommend the BlogWorld virtual ticket which will give you an audio combo for these slides. I hope to see your sixth BlogWorld presentation in January in Las Vegas Dave.

kevrichard
kevrichard

Big thumbs up on the measurement piece Dave! The race still continues to reach massive fan counts while people still don't understand what having these fan bases will do for their business. Moving the industry away from this mind set is going to be a massive up hill battle but something that needs to be done. 

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