Does Online Customer Service Encourage Dissent?
One of the highlights of South By Southwest for me so far was the Customer Support in a 140 Character...
One of the highlights of South By Southwest for me so far was the Customer Support in a 140 Character...
In January this year I put forward my thoughts on the social media marketing ecosystem in which we operate in...
The social media scene has been buzzing this week with stories about PleaseRobMe.com, a new site which aggregates publicly shared...
Forrester Research analyst Sean Corcoran recently posted an insightful breakdown of some of the differences between owned media, paid media...
Last week, Microsoft rolled out a new update to its Xbox 360 dashboard. Among other changes, the update added Twitter...
The kids are all about social media. They’re publishing content, streaming video and Twittering wildly. Right? Wrong. Just as social...
I write a lot about how social media can help companies to engage better with their customers. Today, though, I’m...
Steve Rubel says FriendFeed could be the next Google. I think he might want to step outside his bubble and...
...this is good because, y'know, we can't move to any of the existing Twitter competitors like Pownce or Jaiku when Twitter's down, right? We obviously need another tool to fill the gap left by... oh wait... there isn't a gap.
How do you use the different social networks you’re part of? Do you use them all in the same way?...
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