Forrester Outlines Seven Things Your Organization Must Do Because Of Social Media
Forrester analyst Augie Ray posted a list of seven things he recommends organizations do to avoid the recent problems of...
Courtyard Restaurant In Ottawa – Doing It Right
Warning – I’m about to talk about my dinner. Bear with me – there’s a point… Ever had one of...
Altimeter, Web Analytics Demystified Release New Research On Social Media Measurement
Measurement is one of the most interesting areas within social media right now. Not only is effective measurement critical to...
Clay Shirky On The New Media Environment
I’m getting a little bit Tumblr-esque here with a short post – I’m going to let the video do the...
Cut Companies A Break
Are you perfect? Most companies aren’t either. They don’t get everything right – in product launches; in marketing; in pricing or...
Evolving the Social Media Marketing Ecosystem
In January this year I put forward my thoughts on the social media marketing ecosystem in which we operate in...
Customer Service In The Age Of Social Media
Yesterday I spoke with City News‘ Kris Reyes about the challenges businesses face in customer service in the age of social...
Strategies In The 2010 Social Media Marketing Ecosystem
A few days ago I blogged my thoughts on the shape of the social media marketing ecosystem as we enter 2010....
The 2010 Social Media Marketing Ecosystem
Forrester Research analyst Sean Corcoran recently posted an insightful breakdown of some of the differences between owned media, paid media...
SocialScope Incorporates Foursquare, Twitter Lists
SocialScope, the BlackBerry app billing itself as “a mobile inbox for your social networks,” has released a new version (v0.9.5.81-0)...
Recent Comments